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Hi Jay, We’ve had this many times, it occurs when the student tries to use any other function on the computer or minimise the test player. In order to bring back the test you need to complete the following – Shift-Alt-F12 it will then ask for a password which is secret1 in lower case. You can then choose to recover the test. Hope this helps. Thanks Jade From: The FE Exams Network mailing list [mailto:[log in to unmask]] On Behalf Of Jay Taylor Sent: 10 January 2019 09:47 To: [log in to unmask] Subject: POP problems! Hello, Have any other centres experienced any issues when running online tests with Pearson using the POP software? During the test at some point each student gets an error message of Test Violation – loss of focus. I know that this issue arises if a student is trying to access the internet or another programme whilst taking the test but our invigilators have reported that it is not because of that reason. We have the latest version installed. Has anyone else experienced the same issue and managed to resolve it? Thanks Jay Jay Taylor Examinations Officer Student Services [JCC and Ofsted Outstanding Logo]<http://www.jcc.ac.uk> [JCC Awards and Acreditations] Tel: 0121 446 2200 Web: www.jcc.ac.uk<http://www.jcc.ac.uk> ________________________________ To unsubscribe from the FE-EXAMS-NETWORK list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=FE-EXAMS-NETWORK&A=1 *Jade Allan Exams and Assessment Officer Wilberforce Sixth Form College Saltshouse Road, Hull, HU8 9HD Tel: 01482 711688 Fax: 01482 798991 [http://www.wilberforce.ac.uk/_inc/email/email-signature-img/1.jpg]<http://www.wilberforce.ac.uk> [http://www.wilberforce.ac.uk/_inc/email/email-signature-img/2.jpg]<http://www.wilberforce.ac.uk/prospectus-2016/Wilberforce-Prospectus.html#p=1> [http://www.wilberforce.ac.uk/_inc/email/email-signature-img/3.jpg] <http://www.twitter.com/wilberforcesfc> [http://www.wilberforce.ac.uk/_inc/email/email-signature-img/4.jpg] <https://www.facebook.com/WilberforceSFC> Disclaimer This email and its attachments may be confidential and are intended solely for the use of the intended recipient. If you are not the intended recipient of this email and its attachments, you must take no action based upon them, nor must you copy or show them to anyone. Please contact the sender if you believe you have received this email in error. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Wilberforce Sixth Form College. Wilberforce Sixth Form College<http://www.wilberforce.ac.uk> ######################################################################## To unsubscribe from the FE-EXAMS-NETWORK list, click the following link: https://www.jiscmail.ac.uk/cgi-bin/webadmin?SUBED1=FE-EXAMS-NETWORK&A=1