Hello everyone,
I’m new to this group, so apologies if this theme has been covered before. I work for East Lothian Council Museums Service, and one of my responsibilities is our visitor survey. We have six museums across the county, each running on a different basis (different opening hours, different staffing models, etc).
In addition to logging daily visitor numbers we also conduct a survey. Up till now we have been doing a paper-based survey during the first week of every month. We input the data ourselves into SurveyMonkey. Our questionnaire is rather long and unwieldy, and we are starting to feel that our paper-based approach is somewhat old-fashioned.
Could I ask for tips and suggestions about how we might better capture visitor data? I suppose one idea is to have an ipad at the door of each museum where visitors can answer a few questions as they leave, but before we go down this road I would be very pleased to hear of approaches taken by other museums. (Ideally we would prefer to avoid using any Apple devices.) If you work for a museum and you have a good system of data collection, or if you’ve heard of anyone else with a good idea, please let me know!
Thanks in advance.
Sheila Sim
Visitor Services Officer (part-time)
East Lothian Council Museums Service
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