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Hi all, We are looking to find out how libraries (particularly art libraries) use chat services for their customers. We would be grateful if you could spare a few minutes answering some questions about what you offer if you have a chat service in your library, or send us any information you have about what you offer if you already have something in another format! Thanks in advance for your help. Chat services in Libraries questionnaire 1. What product do you use for Chat? 2. Where is it accessed? (e.g. Library webpages/Library catalogue/search tools etc) 3. How long have you had a chat service? 4. What hours is chat available? 5. Who staffs your service? (e.g. library assistants/Librarians etc) 6. What is your service model? (e.g. timetabled slots,/staff in offices/staff at helpdesks etc) 7. What volume of enquiries do you get? 8. Have you seen an increase or any other trends since introducing chat (e.g. reduction in other modes of enquiry) 9. Do you have any other observations about using chat? (e.g. what works or doesn't for your service) Regards, [signature[1]] Miss Rowan Williamson Learning Resources Manager Central Saint Martins University of the Arts London 1 Granary Square London N1C 4AA 020 7514 7029 07703886111 [twitter-icon (1)]<https://twitter.com/UAL_Libraries> [facebook] <https://www.facebook.com/UALlibraries> [wordpress-icon] <http://blogs.arts.ac.uk/libraryservices/> [ask_us_icon_blue tinier] <http://arts.ac.libanswers.com/index.php> www.arts.ac.uk/library<http://www.arts.ac.uk/library> http://twitter.com/CSM_Library http://www.facebook.com/artscsmlibrary This email and any attachments are intended solely for the addressee and may contain confidential information. If you are not the intended recipient of this email and/or its attachments you must not take any action based upon them and you must not copy or show them to anyone. Please send the email back to us and immediately and permanently delete it and its attachments. Where this email is unrelated to the business of University of the Arts London or of any of its group companies the opinions expressed in it are the opinions of the sender and do not necessarily constitute those of University of the Arts London (or the relevant group company). Where the sender's signature indicates that the email is sent on behalf of UAL Short Courses Limited the following also applies: UAL Short Courses Limited is a company registered in England and Wales under company number 02361261. Registered Office: University of the Arts London, 272 High Holborn, London WC1V 7EY Visit the official page of ARLIS UK & Ireland http://www.arlis.net/Home. Subscribe to https://arlismatters.wordpress.com/, to receive regular posts on art library and archive matters; news, print and digital art and design resources, artists’ books, recent and upcoming events and exhibitions, ARLIS/UK & Ireland publications, job listings and professional profiles.