Hi, Stephen.

We've got a test environment with a more recent version of the building block installed (3.2.1), which I decided to test with before trying to update the one on our staging server. It's behaving even more oddly. The LTI settings are (as far as I can tell) identical to the other system, but one course with a couple of existing WebPA links will connect and show me the WebPA page in a frame as you'd expect. Any subsequent links we add, though, come back with a "Sorry, there was an error connecting you to the application" message, and I can't find any indication of what's wrong in the logs.

As far as I can see, the WebPA server has everything installed that it needs; MySQL has the proper tables set up, the PHP extension is installed where it needs to be, and so on. Do you have any idea what might be going on? Thanks in advance--this one is stumping me a bit.

--
Tom Salyers
VLE Developer

The University of Sheffield
Corporate Information & Computing Services (CiCS)
10-12 Brunswick Street
Sheffield, S10 2FN
Tel:  0114 222 1141

On Thu, Nov 16, 2017 at 9:56 AM, Stephen P Vickers <[log in to unmask]> wrote:
Yes, settings are not lost when the building block is deleted or updated.

Stephen

On 16/11/17 09:24, Tom Salyers wrote:
Stephen--

Regarding updating the LTI building block...will it retain its existing tool settings? Or if not, is there a way to export them all?

--
Tom Salyers
VLE Developer

The University of Sheffield
Corporate Information & Computing Services (CiCS)
10-12 Brunswick Street
Sheffield, S10 2FN
Tel:  0114 222 1141
[log in to unmask] <mailto:[log in to unmask].uk>

On Tue, Nov 14, 2017 at 3:42 PM, Smith, John <[log in to unmask] <mailto:[log in to unmask]>> wrote:

    Hi Tom


    ​Ha ha, sorry I didn't notice that. It does seem strange though that
    you are experiencing LTI issues with 2 system at a similar time...


    Regards,

    John Smith
    Learning Technologist | School of Health & Life Sciences

    T: +44 (0)141 331 3989 <tel:+44%20141%20331%203989> | E:
    [log in to unmask] <mailto:[log in to unmask]>
    Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
    Scotland, United Kingdom

    **** Please note all Learning and Teaching enquiries MUST be sent to
    our shared Blended Learning inbox at [log in to unmask]
    <mailto:[log in to unmask]> and one of the School Learning
    Technologists will respond. ****
    ------------------------------------------------------------------------
    *From:* WebPA <[log in to unmask] <mailto:[log in to unmask]>>
    on behalf of Tom Salyers <[log in to unmask]
    <mailto:[log in to unmask].UK>>
    *Sent:* 14 November 2017 15:38

    *To:* [log in to unmask] <mailto:[log in to unmask]>
    *Subject:* Re: Blackboard integration
    Hi, John.

    Heh. Yeah, that's actually me there. I'm having the same problem in
    two places, it seems.

    --
    Tom Salyers
    VLE Developer

    The University of Sheffield
    Corporate Information & Computing Services (CiCS)
    10-12 Brunswick Street
    <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffield,+S10&entry=gmail&source=g>
    Sheffield, S10
    <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffield,+S10&entry=gmail&source=g>
    2FN
    Tel:  0114 222 1141
    [log in to unmask] <mailto:[log in to unmask].uk>

    On Tue, Nov 14, 2017 at 3:35 PM, Smith, John <[log in to unmask]
    <mailto:[log in to unmask]>> wrote:

        Here's a link
        http://www.xerte.org.uk/index.php?option=com_kunena&view=topic&catid=10&id=1403&Itemid=759&lang=en#4796
        <http://www.xerte.org.uk/index.php?option=com_kunena&view=topic&catid=10&id=1403&Itemid=759&lang=en#4796>
        ​


        Regards,

        John Smith
        Learning Technologist | School of Health & Life Sciences

        T: +44 (0)141 331 3989 <tel:+44%20141%20331%203989> | E:
        [log in to unmask] <mailto:[log in to unmask]>
        Glasgow Caledonian University, Cowcaddens Road, Glasgow, G4 0BA,
        Scotland, United Kingdom

        **** Please note all Learning and Teaching enquiries MUST be
        sent to our shared Blended Learning inbox at [log in to unmask]
        <mailto:[log in to unmask]> and one of the School Learning
        Technologists will respond. ****
        ------------------------------------------------------------------------
        *From:* WebPA <[log in to unmask]
        <mailto:[log in to unmask]>> on behalf of Tom Salyers
        <[log in to unmask] <mailto:[log in to unmask].UK>>
        *Sent:* 14 November 2017 15:32
        *To:* [log in to unmask] <mailto:[log in to unmask]>
        *Subject:* Re: Blackboard integration
        I'll have to check with my coworkers, but I think no one is
        entirely sure when it stopped working properly, unfortunately--I
        get the impression WebPA wasn't heavily used (if it was used at
        all) over the summer. I'll try updating the building block and
        I'll let you know what happens.

        --
        Tom Salyers
        VLE Developer

        The University of Sheffield
        Corporate Information & Computing Services (CiCS)
        10-12 Brunswick Street
        <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffield,+S10&entry=gmail&source=g>
        Sheffield, S10
        <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffield,+S10&entry=gmail&source=g>
        2FN
        Tel:  0114 222 1141
        [log in to unmask] <mailto:[log in to unmask].uk>

        On Tue, Nov 14, 2017 at 3:23 PM, Stephen P Vickers
        <[log in to unmask]om
        <mailto:stephen@spvsoftwareproducts.com>> wrote:

            I see no reason why it should not be working with that
            version of Learn 9.  Have you seen it working since
            upgrading to Q2 2017?  However, the version of the building
            block is now 2.5 years old, I would recommend that you try
            updating this to see if that has any effect.

            Stephen

            On 14/11/17 15:14, Tom Salyers wrote:

                Installation details in Blackboard says we're running
                3200.0.2-rel.37+f07d42b, and the BasicLTI building block
                version is 3.1.0.

                --
                Tom Salyers
                VLE Developer

                The University of Sheffield
                Corporate Information & Computing Services (CiCS)
                10-12 Brunswick Street
                <https://maps.google.com/?q=10-12+Brunswick+Street+%0D+Sheffield,+S10&entry=gmail&source=g>
                Sheffield, S10
                <https://maps.google.com/?q=10-12+Brunswick+Street%0D+Sheffield,+S10+%3Chttps://maps.google.com/?q%3D10-12%2BBrunswick%2BStreet%250D%2BSheffield,%2BS10%26entry%3Dgmail%26source%3Dg%3E&entry=gmail&source=g>
                2FN
                Tel:  0114 222 1141
                [log in to unmask]
                <mailto:[log in to unmask].uk>
                <mailto:[log in to unmask].uk
                <mailto:[log in to unmask].uk>>

                On Tue, Nov 14, 2017 at 3:10 PM, Stephen P Vickers
                <[log in to unmask]om
                <mailto:stephen@spvsoftwareproducts.com>
                <mailto:stephen@spvsoftwareproducts.com
                <mailto:stephen@spvsoftwareproducts.com>>> wrote:

                     What version of Learn 9 are you running and what
                version of the
                     BasicLTI building block is installed?

                     Stephen

                     On 14/11/17 15:08, Tom Salyers wrote:

                         Hi, Stephen.

                         I know we had an upgrade back in mid-August,
                but I'll have to
                         check to see if we've had any subsequent
                updates. We're using
                         the BasicLTI building block, and as far as I
                can tell, all of
                         the connections to the other tools are working
                all right with
                         the exception of two--a second one to WebPA
                we've set up for
                         testing (which doesn't work at all), and a link
                to Xerte.
                         (Incidentally, the Xerte link is exhibiting
                some of the same
                         persistent-link, one-entry-per-course behavior.
                I don't know if
                there's some connection between the tw
                <https://maps.google.com/?q=there's+some+connection+between+the+tw&entry=gmail&source=g>o
                problems.)

                         --
                         Tom Salyers
                         VLE Developer

                         The University of Sheffield
                         Corporate Information & Computing Services (CiCS)
                10-12 Brunswick Street
                <https://maps.google.com/?q=10-12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g>
                Sheffield, S10
                <https://maps.google.com/?q=10-12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g>
                2FN
                         Tel:  0114 222 1141
                [log in to unmask]
                <mailto:[log in to unmask].uk>
                <mailto:[log in to unmask].uk
                <mailto:[log in to unmask].uk>>
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                         <mailto:[log in to unmask].uk
                <mailto:[log in to unmask].uk>>>


                         On Tue, Nov 14, 2017 at 3:02 PM, Stephen P Vickers
                         <[log in to unmask]om
                <mailto:stephen@spvsoftwareproducts.com>
                         <mailto:stephen@spvsoftwareproducts.com
                <mailto:stephen@spvsoftwareproducts.com>>
                         <mailto:stephen@spvsoftwareproducts.com
                <mailto:stephen@spvsoftwareproducts.com>

                         <mailto:stephen@spvsoftwareproducts.com
                <mailto:stephen@spvsoftwareproducts.com>>>> wrote:

                              This sounds like very odd behaviour.

                              Has your Learn server been updated
                recently?  Are you using the
                              BasicLTI building block to connect to
                WebPA, or the core LTI
                              functionality in Learn 9, or something
                else?  Are all other LTI
                              connections configured in the same way
                working?

                              Stephen


                              On 14/11/17 14:48, Tom Salyers wrote:

                                  Hello, all.

                                  We've got an odd problem with our
                WebPA installation, or
                                  possibly with the way our Blackboard
                system is talking
                         to it,
                                  and I hope someone can give me an idea
                of what's going on.

                                  After working normally for a while,
                recently (within
                         the last
                                  five to six months) WebPA has started
                behaving
                         unexpectly. You
                                  can still create a form and assessment
                and link to them
                         from a
                                  course in Blackboard, but then:

                                  - Any subsequent WebPA entries created
                in that course
                         will point
                                  to the same assessment as the previous
                one.

                                  - Any changes in one entry will be
                reflected in the
                         other(s).

                                  - Only one column will be created in
                the grade centre,
                                  regardless of how many WebPA entries
                are on the course.

                         This is just an educated specul
                <https://maps.google.com/?q=%C2%A0+%C2%A0+%C2%A0+%C2%A0+This+is+just+an+educated+specul&entry=gmail&source=g>ation--I'm
                new to WebPA, and
                                  new-ish to Blackboard--but it sounds
                as if an initial
                         database
                                  record is being created when the first
                WebPA link is
                         created,
                                  and then every link after that points
                to the same record.

                                  I could be wrong, of course. Has
                anyone had a similar
                         problem,
                                  or have any insight to what might be
                going on? Thanks
                         in advance.

                                  --
                                  Tom Salyers
                                  VLE Developer

                                  The University of Sheffield
                                  Corporate Information & Computing
                Services (CiCS)
                10-12 Brunswick Street
                <https://maps.google.com/?q=10-12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+%C2%A0%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g>
                Sheffield, S10
                <https://maps.google.com/?q=10-12+Brunswick+Street+%0D+%C2%A0+%C2%A0+%C2%A0+%C2%A0+%C2%A0%C2%A0+%C2%A0+%C2%A0+%C2%A0+Sheffield,+S10&entry=gmail&source=g>
                2FN
                                  Tel:  0114 222 1141
                [log in to unmask]
                <mailto:[log in to unmask].uk>
                <mailto:[log in to unmask].uk
                <mailto:[log in to unmask].uk>>
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                         <mailto:[log in to unmask].uk
                <mailto:[log in to unmask].uk>>>
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                <mailto:[log in to unmask].uk>
                         <mailto:[log in to unmask].uk
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                         <mailto:[log in to unmask].uk
                <mailto:[log in to unmask].uk>>>>






        Glasgow Caledonian University is a registered Scottish charity,
        number SC021474




    Glasgow Caledonian University is a registered Scottish charity,
    number SC021474