Hi James,

Thank you for getting in touch. This is very helpful feedback. Can you please send me the version of IE11 your institution’s computers are currently working on? 

Kind Regards,

Markeda Cole
Digital Services Manager

Learning on Screen
Opening up access to moving image and sound since 1948

E-Mail: [log in to unmask]
Tel.: 020 7393 1514

Learning on Screen | @LearnonScreen | @OnDemandBoB | @bobinschools

Please consider the environment before printing this email

--

Learning on Screen - The British Universities and Colleges Film and Video Council is a limited company registered in England under company number 955348, registered as a charity No. 313582, whose registered office is at 77 Wells Street, London W1T 3QJ

This e-mail (including attachments) and the information it contains are confidential and may be privileged. If you have received this e-mail in error please delete it from your system. Unless you are the intended recipient, you should not copy this e-mail for any purpose, or disclose its contents to any other person. This e-mail may contain personal views which are not the views of Learning on Screen unless specifically stated. Learning on Screen is not responsible for the completeness or accuracy of this communication as it has been transmitted over a public network. It is the recipient's responsibility to scan this e-mail and any attachments for viruses.


On 3 Oct 2017, at 12:51, James McRae <[log in to unmask]> wrote:

Hi Markeda,
 
Thank you for the below email although I’m sorry to report that even when using IE11 I am still experiencing the issue with playback after 9 seconds have elapsed and I’m aware colleagues are also.
 
We are recommending people use Chrome as an alternative but of course IE is the College default for so many other applications so this does causes us continuing frustration.
 
James McRae
Head of Learning Resources
T: 020 8607 8355
 
Richmond upon Thames College | Egerton Road | Twickenham | Middlesex | TW2 7SJ
 
[log in to unmask]"><image001.jpg>   [log in to unmask]"><image002.png>   [log in to unmask]"><image003.png>   [log in to unmask]"><image004.png>
 
From: BoB National Administrators & Development [mailto:[log in to unmask]] On Behalf Of Markeda Cole
Sent: 27 September 2017 15:38
To: [log in to unmask]
Subject: Supported Browsers
 
Dear BoB Admin,
 
We hope you have all had a refreshing break and are looking forward to the new term. We are aware that a small number of users are trying to access BoB using Internet Explorer 10, and some other outdated unsupported browsers, which may appear to work at first, but will invariably interrupt playback of BoB content after 9 seconds. 
 
Please advise your users that we recommend the following browsers for BoB: 
 
            • Internet Explorer 11 (or later)
            • Edge 12 (or later)
            • Mozilla Firefox 44 (or later)
            • Safari 8 (or later)
            • Google Chrome 48 (or later)
 
Kind  Regards,
The BoB Team
Please consider the environment before printing this email
--
Learning on Screen - The British Universities and Colleges Film and Video Council is a limited company registered in England under company number 955348, registered as a charity No. 313582, whose registered office is at 77 Wells Street, London W1T 3QJ
This e-mail (including attachments) and the information it contains are confidential and may be privileged. If you have received this e-mail in error please delete it from your system. Unless you are the intended recipient, you should not copy this e-mail for any purpose, or disclose its contents to any other person. This e-mail may contain personal views which are not the views of Learning on Screen unless specifically stated. Learning on Screen is not responsible for the completeness or accuracy of this communication as it has been transmitted over a public network. It is the recipient's responsibility to scan this e-mail and any attachments for viruses.