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Thanks for your advices, Daniela and Matt. Elena On 14 Dec 2012, at 14:30, Daniela Bauer wrote: > Hi, > > If the CE is not working, just set it into downtime and remove the downtime when you have time to look at it. > The dashboard will file an alarm for any CE that is not in downtime, there is nothing I can do. > > Cheers, > Daniela > > > > > On 14 December 2012 13:44, Matt Doidge <[log in to unmask]> wrote: > Hello, > > I've set up a new ce this week . I put in in GOC to check how SAM tests are going. > Some tests are failing. > I have another working CE. > > Should I get a ticket for a new CE? > (https://ggus.eu/ws/ticket_info.php?ticket=89662) > > I'm busy with moving WNs to EMI ATM. > > In this case the correct thing to do (IMO) would be "on hold" the ticket, citing it's a new CE with teething troubles and you have other fish that need frying first. I don't believe there's any badness to a ROD a ticket being on-holded (on-held?) for a while, and it's better then removing the CE from monitoring just to silence the alarms. > > Cheers, > Matt > > > > Thanks > Elena > __________________________________________________ > Dr Elena Korolkova > Email: [log in to unmask] > Tel.: +44 (0)114 2223553 > Fax: +44 (0)114 2223555 > Department of Physics and Astronomy > University of Sheffield > Sheffield, S3 7RH, United Kingdom > > > > -- > Sent from the pit of despair > > ----------------------------------------------------------- > [log in to unmask] > HEP Group/Physics Dep > Imperial College > Tel: +44-(0)20-75947810 > http://www.hep.ph.ic.ac.uk/~dbauer/ __________________________________________________ Dr Elena Korolkova Email: [log in to unmask] Tel.: +44 (0)114 2223553 Fax: +44 (0)114 2223555 Department of Physics and Astronomy University of Sheffield Sheffield, S3 7RH, United Kingdom