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Dear Regina, On 5 Jul 2012, at 17:51, Regina Kettering wrote: > Dear All; > > I have two problems with the visualization program that I am hoping people can help me with: > 1) I downloaded a model from the Swiss-Model repository that I have been trying to open on CCP4MG version 2.4.2. I have it saved as a .pdb file but when it loads, CCP4MG hangs and appears to convert the file into a .pdb.html file. I can remove any spurious lines in the file, resave, reload, to no avail. I can open the .pdb file without problems in Coot and Pymol. Could you send me a (a link to) the pdb file so that I can llnk to see what is wrong. I am sure this must be something quite simple to fix. > 2) I decided to try opening on a Windows machine (don't judge), so downloaded CCP4MG executable today (version 2.5.2). When installing, I received two messages indicating that the executable is a virus. Is anyone aware of this problem; am I missing a program necessary to open the files? This is simply your anti-virus really thinking that CCP4MG is a virus. It is not. You need to tell your anti-virus program that CCP4MG is not a virus. How you do that depends on which anti-virus program you have. Then you need to search the web to find out how to deal with false positives. If you know what your anti-virus program is, I might be able to help you with fixing the problem. Best wishes, Stuart McNicholas