Thank you to everyone who responded to my recent post about Customer
Care / Floor Walking Training tailored to Libraries. The following are
organisations and individuals that offer this kind of training:
* West Dunbartonshire Council recently sent staff on a course run
by Jigsaw at Work called Floor with Purpose - "Selling Your Service"
http://www.jigsawatwork.com/floorwalking_with_purpose/?dm_i=PLM,KK9B,3KL
0WG,1O5J0,1
. For more information about the West Dunbartonshire Council
experience contact Richard Aird, Senior Officer Library Services, Tel:
01389 608040, Mob: 07903228952,
Email: [log in to unmask]
* Caroline Downie, Tel: 0776 505 7031. www.carolinedownie.co.uk
<http://www.carolinedownie.co.uk/> .
* Northamptonshire Library Service, contact Jorge Solis, Principal
Librarian - Transformation, PO Box 216, John Dryden House, 8-10 The
Lakes, Northampton NN4 7YD, Tel: 01604 366162, M 07534 595 754, email:
[log in to unmask] <mailto:[log in to unmask]>
.
* Essex County Council, contact Dr Darren Smart, Group Manager &
Mobile Library Service Coordinator, Libraries, Essex County Council,
Telephone: 01376 320752, Mobile 07584 218100, Email:
[log in to unmask] , www.essex.gov.uk <http://www.essex.gov.uk/>
.
Regards
Cyprian Marah
Knowledge Manager (Libraries)
Health & Community Services
Hackney Service Centre
2nd Floor - South Zone
1 Hillman Street
London
E8 1DY
T: (020) 8356 2568
E: [log in to unmask] <mailto:[log in to unmask]>
Url: www.hackney.gov.uk/libraryinformationservices.htm
<http://www.hackney.gov.uk/libraryinformationservices.htm>
-----Original Message-----
From: Cyprian Marah
Sent: 23 May 2012 18:14
To: [log in to unmask]
Subject: Customer Care / Floor Walking Training for Libraries
Dear All
Here in Hackney we are looking at sourcing training on customer care and
floor walking as part of a staff development programme. We would like to
hear from any authority that has organised separate training on customer
care or floor walking or one that combined both. We are particularly
interested in in-house training provided by acknowledged companies (not
CILIP), consortia or individuals. Which external provider has your
authority used? Was the emphasis of the training and content tailored to
the library environment? Was it cost effective and did it address your
specific requirements?
Any comments and feedback is welcome and I will also post a summary of
responses.
Many thanks
Cyprian Marah
Cyprian Marah
Knowledge Manager (Hackney Libraries)
Health & Community Services
Hackney Service Centre
2nd Floor - South Zone
1 Hillman Street
London
E8 1DY
T: (020) 8356 2568
E: [log in to unmask] <mailto:[log in to unmask]>
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