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Hello Curwen – we do a lot via e-mail with distance learning students  – mainly enquiries about usernames/passwords and literature searching Science Direct, Ingenta, etc).  Live chat might be a bit difficult for us from a staff cover point of view – although I suppose if we had it so it ‘pinged’ when someone appeared – it is not much different to taking an enquiry by telephone at the desk!   It is something that we would consider – so I might be in touch again to see how it works for you.

 We do have live chat – but ours is the old fashioned (and best!) variety – over the Service Desk!

Thanks,

                               Jon

Myerscough College

Jon Humfrey MA MCLIP

College Librarian & Central Services Manager

The Library, Myerscough College

Bilsborrow, Preston, Lancashire, PR3 0RY

Tel: 01995 642122 Fax: 01995 642286

Web: http://www.myerscough.ac.uk/

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From: Association of Librarians in Landbased Colleges and Universities [mailto:[log in to unmask]] On Behalf Of Lynne Jones
Sent: 10 November 2011 15:00
To: [log in to unmask]
Subject: Re: live chat service

 

Curwen,

 

not currently, the service is run by one person [all aspects of the service] and it can get very busy, very demanding, thanks, Lynne

>>> Curwen Thomas <[log in to unmask]> 10/11/2011 11:44 >>>
Hello ALLCU members,

Just wondering if any of you offer any type of live chat service to your users?

We are currently trialling Meebo (free software) and the service can best be described as very relaxed!

If you do run a chat service, could you let me know:


*         do you have a dedicated member of staff answering queries?

*         is it a librarian answering or an assistant?

*         does the service get well used?

*         what software you use?

*         what hours do you offer the service?

Any feedback on live chat would be most welcome.

Thanks

Curwen

Curwen Thomas
Systems Librarian
Bamford Library
Harper Adams University College
Edgmond
Newport
Shropshire
TF10 8NB

Tel: 01952 815284
E-mail: [log in to unmask]



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