Here at the University of Glamorgan  we used self service for many years without PINs for the very reasons outlined by colleagues below. We introduced them last year  due to data protection concerns. In particular the fact that at one site which is RFID we had to add a number pad on self service units where customers could enter their ID numbers rather than  scan the card (long story!) & we introduced self payment.

 We put a lot of effort into assisting customers at the beginning of each academic year especially in the use of self service. Customers have a high awareness of their PIN as they use the same PIN to access their library account online to renew & place requests etc. We email customers their PIN at the start of each year so they have a record of it.

In the last year we have had a “big push” to  greatly increase the use of self service which has been pretty successful. We are currently  analysing how successful we have been & what we can do to improve figures further. The use of PINs has not been raised by our customers or frontline staff as an issue as far as I’m aware.


Bernadette Ryan
Systems & Services Manager
Learning Resources
Learning & Corporate Support Systems
University of Glamorgan
01433 482962/2639
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From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Linda Davies
Sent: 28 June 2010 10:20
To: [log in to unmask]
Subject: Re: PINs on self-service

Just adding a "me too"!  We decided not to use PINs for self  service ( we don't take self service payments so there are no issues here) to reduce the number of barriers - as noted by Paul below.

best wishes

Linda Davies
Science & Biomedical Sciences Librarian
Information Services, Cardiff University
PO Box 430, CARDIFF, CF24 0DE
Tel: 029 2087 0075 / 6605
Email: [log in to unmask]


"Harrison, Paul" <[log in to unmask]>


[log in to unmask]


21/06/2010 11:03


Re: [LIB-RFID-UK] PINs on self-service



In Norfolk we decided against using PINs from the start as we felt that it would be an initial barrier to take up of the use of self service, for very little if any benefit.  Customers have to have the card present to log in, and there is no risk of any financial transactions being carried out on the wrong account, so the risks looked minimal to us.


Paul Harrison
Electronic Services Manager
Norfolk Library & Information Service
LG045, County Hall , Martineau Lane, Norwich NR1 2UA
01603 222580
0781 846 4985
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Everything Starts with Reading
At the moment I am reading The Riddle of St Leonards by Candace Robb

From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Benton, Janet
Sent: 21 June 2010 10:56
To: [log in to unmask]
Subject: Re: PINs on self-service

here in London Borough of Bexley, we started off using PINs, but turned them off to try and encourage people to use the units.
Doesn't seem to have caused any problems.

Janet Benton
Technical Assistant Libraries
07837 270041
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From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Johnson J.P.
Sent: 21 June 2010 10:45
To: [log in to unmask]
Subject: PINs on self-service

Swansea University has been using RFID self-service since the beginning of the academic year without requiring users to enter PINs, but some staff wish to consider turning PINs on.
I’m wondering what other peoples’ views are on the pros and cons of PINs, particularly in HE. Do you use them, and, if so, do they create significant difficulties? Did you start using them and subsequently turn them off, or vice-versa, and why?
Paul Johnson

Project Manager, Virtual Academic Library
South West Wales Higher Education Partnership
Library and Information Services, Swansea University,
Singleton Park, Swansea, SA2 8PP

Rheolwr Prosiect, Llyfrgell Academaidd Rithwar
Partneriaeth Addsyg Uwch De Orllewin Cymru
Gwasanaethau Llyfrgell a Gwybodaeth, Prifysgol Abertawe,
Parc Singleton, Abertawe, SA2 8PP

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