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Hi Marjorie, We don't have RFID as yet but it is on its way : ) However, on a recent trip to the newly refurbished Aldham Robarts learning resource centre at Liverpool John Moores University, I noticed they have a self service holds area. They have slips in the books which I think have just the students card number on - but you my want to get in touch with them to clarify how they manage this : http://www.ljmu.ac.uk/lea/77326.htm Cheers Mandy Mandy Parker LRC Manager Liverpool Community College Myrtle St Liverpool L7 7JA Tel : 0151 252 4074 ________________________________ From: Discussion List for RFID in Libraries on behalf of Mike Cavanagh Sent: Wed 18/11/2009 14:56 To: [log in to unmask] Subject: Re: Self-service holds/requests Hi Marjorie In Lincolnshire we have holds out for customers to self collect and self issue. We just place the books spine down with a bookmark with their name hanging out and it worked great. No complaints and no problems since we started in May. Cheers Mike Mike Cavanagh Divisional Manager (West): Heritage and Regeneration Culture & Adult Education Lincolnshire County Council County Offices Newland Lincoln LN1 1YQ Telephone Number Office: 01522 552839 Telephone Number Mobile: 07787 527885 Fax Number: 01522 552811 Making History 300 years of Antiquaries in Britain A new exhibition full of unique treasures 17th October 2009 - 3rd January 2010 For further information visit www.thecollection.lincoln.museum P Save Paper - Do you really need to print this e-mail? CONFIDENTIALITY STATEMENT Disclaimer: This email and any files transmitted with it are confidential and solely for the use of the individual or entity to whom they are addressed. Therefore if the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this email is strictly prohibited. Any views or opinions expressed are those of the author and do not necessarily represent the views of Lincolnshire County Council unless otherwise explicitly stated. The information contained in this email may be subject to public disclosure under the Freedom of Information Act 2000. Unless the information is legally exempt from disclosure, the confidentiality of this email and your reply cannot be guaranteed. -----Original Message----- From: Discussion List for RFID in Libraries [mailto:[log in to unmask]] On Behalf Of Smith Marjorie Sent: Wednesday, November 18, 2009 9:42 AM To: [log in to unmask] Subject: Self-service holds/requests In Cambridgeshire, along with the introduction of RFID terminals for issue and return at some of our larger libraries we have also started to put customer holds on open shelves in order to enable self-service here as well. Mindful of privacy issues we wrap the items in plain paper and write the customer's name on the spine for ease of identification. So far we have had no complaints about privacy but quite a few about wasting paper on the wrappers; staff also find the process more time-consuming than the simple insertion of bookmark style slips that we used when the process was mediated at a staff desk. We'd be interested to hear of the experiences, good and bad of other library services who have adopted self-service for holds. Thank you Marjorie Smith System Manager Cambridgeshire County Council Libraries Archives and Information The information in this email is confidential and may be legally privileged. It is intended solely for the addressee. If you receive this email by mistake please notify the sender and delete it immediately. Opinions expressed are those of the individual and do not necessarily represent the opinion of Cambridgeshire County Council. All sent and received email from Cambridgeshire County Council is automatically scanned for the presence of computer viruses and security issues. 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