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I agree wholeheartedly.  Keep "Data Protection" out of the vocabulary.

"As you'd expect, we keep your personal information confidential.  I need to (whatever we do need to do)"

Valid questions are tokens known only to the pair communicating.  fully addressed and mailed utility bills are good.  Hmm I get mine electronically!  Same with bank statements!  I shred the council tax bill because I pay by installments. 

Does it need to have a photo?  If so, why?  If not, should it?

Griffiths, Ian wrote:
[log in to unmask]" type="cite"> 
There's lots of convention, often becoming more stringent when money is
involved.  It probably should not be disproportionate to the value of
the data - although some on this will probably disagree with that one
I'm sure.

I think you probably have more licence now than ever to make sure people
are who they say they are.  My only request would be that you open with
the phrase 'in order to identify you' rather than 'for the purpose of
data protection', which always sounds to me like a script rather than
actual comprehension of the reasons for clear authentication.

Ian

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Henley, Lee
Sent: 29 November 2007 07:59
To: [log in to unmask]
Subject: [data-protection] questions asked to confirm identify of caller


Is there any guidance around that details questions to be put to
telephone callers (to confirm their identity) prior to releasing any
details over the phone?
Regards 
Lee Henley 

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