To be perfectly frank I think the main problem with any EDRM solution is that developers and users expect the system to solve all of the problems associated with paper-based systems overnight. The primary recognition should be that for any system to be embedded and usable the 'backroom' records management functions need to be watertight first. Claire Park Senior Information and Records Officer Cumbria County Council The Courts | Carlisle | Cumbria | CA3 8NA Tel: 01228 601019 Fax: 01228 606706 **************************************************************************** This e-mail contains confidential information (which may also be legally privileged) and is intended solely for the use of the intended named recipient. If you are not the intended recipient you may not disclose, copy, distribute or retain any part of this message or its attachments. If youhave received this message in error, please notify the sender immediately by using the reply facility in your e-mail software. All copies of the message received in error should be destroyed. Any views or opinions expressed are solely those of the original author. This email message has been scanned for viruses, and declared to be virus free at the point of exit from Cumbria County Council's network. ********************************************************************************