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***APOLOGIES FOR ANY CROSS POSTING***
 
Building for

Excellence

A one-day course aimed at everyone in libraries who deals with the public on a regular basis

Want to:

*	brush up your customer awareness? 
*	Understand how to deal with challenging customers and situations 
*	Give better service to users?

This course is practically focused, developed with library staff in mind, and has been successfully run with all staff in a major London local authority over the last year. Participants will gain a better understanding of what constitutes good customer care and how this applies in a public library.

Alison Doherty is an independent training consultant with many years' experience working with local government.

This course has been devised by Alison and developed in partnership with the London Borough of Redbridge and London Libraries Development Agency.

Thursday 7 September, 9.30am for a 10am start; finish 4pm.  Course materials, lunch and refreshments are included in the fee.

Venue: Chipping Barnet Library, 3 Stapylton Road, Chipping Barnet  EN5 4QT 

Location map: http://www.streetmap.co.uk/newmap.srf?x=524283&y=196780&z=0&sv=EN5+4QT&st=2&pc=EN5+4QT&mapp=newmap.srf&searchp=newsearch.srf 

Nearest tube: High Barnet (Northern line)

Fee: Staff from LLDA member organisations: 120 + VAT (141)  

Others : 140 + VAT (164.50) 

A limited number of concessionary places may be available at 100 + VAT (117.50) for unwaged and students. Please contact us if you are interested.  

For more information:  visit website http://www.llda.org.uk/cms/contentpage/events, to reserve a place contact Andy Hill, tel 020 7641 5266 or email [log in to unmask]