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-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]]On Behalf Of George Bye
Sent: 19 June 2006 17:05
To: [log in to unmask]
Subject: Re: [LIS-PUB-LIBS] Home delivery of books

Dear All,

 

Here in Newham we did pilot such a service, 'BookExpress' a couple of years ago but found that the take-up was non-existent. We established a 'hot-line' for customers to phone in their requests and arranged for courier delivery at £3.00 for up to six item. (Not the true cost!) Despite having a lot of publicity, there was even an item on the early evening BBC London News, there was no take up for this service. The service was not extended beyond the pilot period of about 4-5 months.

George Bye
Information Systems Manager
Extn: 87022
Telephone: 020 8430 2475

[log in to unmask]

London Borough of Newham
Stratford Library
3 The Grove
Stratford
London E15 1EL

-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]]On Behalf Of Fiona O'Brien
Sent: 16 June 2006 13:37
To: [log in to unmask]
Subject: Re: Home delivery of books

Hi Helen,

 

The LLDA  is interested in this idea (see Mike Clarke's posting a few weeks/months ago and couldn't we charge for it as some kind of premium service in the same way as some authorities already do for BL ILLs?

 

The issue as you identify is the labour intensive overhead for packaging etc..roll on RFID

 

Best

 

Fiona

 

Fiona O'Brien
Development Manager
London Libraries Development Agency
35 St Martin's Street
London
WC2H 7HP

www.llda.org.uk

tel: 0207 641 5266

Discover more about London's libraries www.londonlibraries.org.uk

-----Original Message-----
From: lis-pub-libs: UK Public Libraries [mailto:[log in to unmask]]On Behalf Of leech, helen
Sent: 16 June 2006 13:28
To: [log in to unmask]
Subject: Home delivery of books

Has anybody investigated using the postal service or couriers to deliver books and other items to people at home?  So people could request books online, have them posted or delivered to them, and post them back.  (I'm aware of home delivery services for people who are housebound, but I'm more interested in an offer for the general public.)

 

I suspect I know the answer to this already - that it would be too expensive to do and we couldn't charge for it, but I'd be interested to know if anybody has explored it in any depth.

 

Many thanks

Helen Leech

Medway Libraries

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