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Dear all,

I've followed the discussion on this topic with interest...anyone who
enjoyed the article about records managers listed in Peter A. Kurilecz's
excellent daily news roundup (see
http://www.useless-knowledge.com/1234/may/article211.html) will agree
that there's certainly a need for some sort of standard by which records
managers can be selected/assessed.

I'm not sure, however, just what those yardsticks should be.  It's true,
I think, that the only theoretical knowledge currently gained on an
"official", academic sort of level in this country is that obtained
through archives/rm courses and I assume from discussions with past and
present students that they concentrate on survey, classification,
appraisal and disposal of records in all formats. No doubt everyone will
rush to correct me if I'm wrong!

BUT that sort of work is now in my experience only a tiny part of the
present day records manager's remit (and also doesn't recognise the
enormous contributions made in r/m by, for example, librarians, ICT
professionals and compliance officers, many of whom are also doing r/m
work - and very capably too - without this prior theoretical training).
And just how much do we use the traditional skills?  No doubt they do
underpin everything we do, but they can - and in the main should - be
learned on the job outside the classroom.  

Just to labour then point, over the last 3 years as I've moved from the
archival to the r/m sphere, I've been asked by various organisations to
undertake the following:

Draft a records management policy
Draft an information security policy 
Draft a business continuity policy 
Draft an e-mail management policy
Draft an e-records management strategy
Draft a paper records management policy
Draft a scanning evaluation strategy
Draft local and corporate standards for implementing EDRMS
Draft guidance notes on relevant legislation
Draft guidelines on standards for records stores
Provide guidance on migration
Provide guidance on digitisation
Provide guidance on microfilming
Provide advice on software vendors
Provide guidance on database vendors
Provide costing for equipment for records stores
Provide guidance on budgeting for future expansion of paper records,
e-records, e-mail etc 
Provide guidance on health and safety
Provide guidance on H R issues and DPA
Assist in FOI enquiries
Assist in preparing a publication scheme
Carry out training on compliance and r/m
Prepare publicity material
Provide guidance for Finance on projected costs for everything under the
sun
Provide guidance for Facilities on projected costs for everything under
the sun
Create a corporate file plan and enter it into an EDRMS
Create a corporate records disposal schedule and enter it into an EDRMS
Evaluate the EDRMS
Undertake 3 externally funded projects on current r/m procedures and
policies
Advise staff on an ad hoc basis about everything you can think of.

...which doesn't leave much time for the traditional pastimes of records
audit, classification, appraisal and disposal!  

I list these things not to blow my own trumpet but to demonstrate how
varied the job of the records manager now is and how creating the
culture in which r/m can flourish is, to my mind, the current primary
goal of records managers, not actually dealing with records (much as I
would love to).  I had to learn about most of the above in a hurry on
the job through research, examination of the relevant standards and
attendance at specialist conferences and seminars; my traditional skills
certainly helped, primarily in giving me a holistic (I think that's the
right word) view of the organisations' needs but I suspect that they are
not the primary skills now needed at this point in time - what we
currently have to be is managers of culture change, PR people, legal
advisers, facilities managers, financial advisers and ICT experts
(that's the hard part) before anything else.  Then we might - eventually
- get the chance to start managing records again.  

So - any thoughts from the list members on what the skills for
accreditation should actually be?  What - and I think this is vital to
work out accreditation standards - do most records managers now actually
do?

Clare

Clare Cowling
Records Manager
The Law Society
113 Chancery Lane
London WC2A 1PL
Tel 020 7320 9541
(internal ext 4605)
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