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The UKIC has replied.

They have seen my form about TEXT messages and replied referring to an EMAIL
message.  I am already amused :)

The sole response to my reply is that they have asked the sweet people to
suppress my mobile phone number.  I have a scanned copy of the letter on
which I have anonymised my street address that I will send to anyone who
requests sight of it.

I view this process as inept at best, against the spirit of the legislation,
and not in the consumer's interest.  I will be asking my MP to take this
substantially further with the UKIC.

I will be telling the UKIC that the response is inadequate myself, too.

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Monday, January 19, 2004 9:05 AM
To: [log in to unmask]
Subject: Re: [data-protection] Complaining to the IC and ASA - A Case Study

Results so far:

ASA has replied with a case number by email UKIC has replied with a "We are
investigating and may or may not proceed further" letter.  Note that this
process costs me a stamp and envelope etc to complain and the taxpayer paper
and stamps for them to reply.
ICSTIS has not yet replied

My MP is going to press the UKIC to simplify their complaints procedures!
Well, there is SOME hope there!

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 11:17 AM
To: [log in to unmask]
Subject: Re: [data-protection] Complaining to the IC and ASA - A Case Study

I also contacted ICSTIS.  I have no idea whether the SMS was lying about 10p
for the call, so ICSTIS has the complaint.

OK, summary of time taken so far:

ASA:        2 minutes (should have been less, but I sneezed!)
IC:         45 Minutes, PLUS a stamp or pay to fax
ICSTIS: 1 minute

This does not seem to be designed to encourage complaints to the IC so far!

While on that topic I have also written to my MP, enclosing this trail
suggesting that he might wish to ask the UKIC to sharpen up his team's act

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 10:49 AM
To: [log in to unmask]
Subject: Re: [data-protection] Complaining to the IC and ASA - A Case Study

Got half way through the IC's form when I had an email from an old friend
saying "You are probably filling out the wrong form!"

And they were right!

So, another tree into the "in" slot in the printer and more printed stuff in
the out tray!  This is getting like the Diary of Adrian Mole!

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 8:55 AM
To: [log in to unmask]
Subject: Re: [data-protection] Complaining to the IC and ASA - A Case Study

This is not easy.  I have the pdf file of the IC's form.  It insists (or
seems to) that I contact the Data Controller.  Well, I have no idea who that
is and no way of doing it without phoning the number, and there is no way I
am about to do that!  I will be speaking to ICSTIS as well, I think, though.

I tried to edit the pdf file because my handwriting is, well, "poor".  So I
asked Acrobat (I have a full version) to convert to rtf.  Well, the rtf file
is appalling, so I am faced with filling out a form to fax to the IC in pen.
And they are faced with having to read it.

Interestingly, I am now getting angry.  The spammer should be easy to
report.  And, by making it difficult to do so, the IC has started to tar his
office with the spammer's brush IMHO.  Actually IMNSHO (I am, after all,
beginning to get angry, and I am sampling this service as a normal member of
the public)!

This means that I will be filling out their form "angry", which is not the
best way to fill out any form.  But "grrrrrrrrrrrrrrrr!" anyway.

-----Original Message-----
From: This list is for those interested in Data Protection issues
[mailto:[log in to unmask]] On Behalf Of Tim Trent
Sent: Tuesday, January 13, 2004 8:26 AM
To: [log in to unmask]
Subject: [data-protection] Complaining to the IC and ASA - A Case Study

I have at last the opportunity to complain to the ASA and to the IC
regarding UCE under 2002/58/EC.
 
I received the following message yesterday on my batphone (I am an
individual subscriber on my batphone), and have NEVER opted in to receive
any text messages from any service, nor do I have even the smallest prior
relationship to allow "soft opt in".
 
"You are a winner you have been specially selected to receive 1000 cash or
a 2000 award.  Speak to a live operator to claim call 08714712377 9am-7pm.
Cost 10p."
 
I have already lodged the complaint on the ASA's website.  That was the easy
part.
 
I am about to go through the same process on the IC's site to get the
(presumably) 5 page form to complain.
 
Vodafone (I am a voda customer) have an awesome process for stopping spam
SMS, and I will be working with them as well, but I am very interested in
the IC and ASA elements
 
I will keep you all posted with the process
 




Tim Trent - Consultant
Direct: +44(0)1344 392644 Mobile:+44(0)7710 126618
email: [log in to unmask]
Marketing Improvement Limited, Abbey House, Grenville Place, Bracknell,
United Kingdom, RG12 1BP <http://www.marketingimprovement.com/>
http://www.marketingimprovement.com

 

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