With apologies for cross-posting
The People's Network Workshops in England: 2003 Series
Resource is delighted to announce its 2003 series of workshops to support
the development of the People's Network in England. Once again, we are
grateful to the New Opportunities Fund for their continued generous
support in enabling these workshops to take place. This year we are
presenting the series in association with the Networked Services Policy
Taskgroup.
The 2003 series will concentrate on the issues and challenges of
developing, delivering, managing and sustaining electronic content and
services and will include events on change management and online service
delivery; strategies for digital content creation; access management and
authentication. Details of the first in the series are set out below and
those for future workshops will be posted on the events section of our
website as usual. We look forward to working with you all in the coming
year.
PEOPLE'S NETWORK WORKSHOPS 2003 NO.1
MANAGING CHANGE AND ONLINE SERVICE DELIVERY
An action-research workshop
Friday 14 February 2003
CILIP HQ, Ridgmount Steet, London
Public library services are facing unprecedented change in what they are
doing and how as we all accelerate into ICT-based working. Underlying
the many challenges and opportunities this brings is the need to
understand and manage change. Not simply as a generic concept, but in
the specific circumstances brought about by the People's Network, and not
only for service managers but for all staff who support users' online
information needs.
This action-research workshop will look at the main issues in
understanding, managing and responding to this level of change and
involve delegates in the development of self-support management tools
designed to help address the major issues.
This workshop is generously supported by the New Opportunities Fund and
CILIP
EVENT OBJECTIVES
Participants in the workshop will:
· explore the main issues in managing change in the emerging ICT-based
library environment
· look at some structured ways of assessing progress, self-support,
opportunities and challenges in this context of change
· give feedback on the prototype tools
· decide how to move forward in relation to the issues and tools
explored
TARGET AUDIENCE
This interactive pilot workshop is intended for public library staff
(both service managers and front-line) who are responding to the impact
of ICT-based library. Since this event will be a pilot of both the
process and the assessment tools it will limited to a maximum of 25
participants (and a maximum of two per authority) on a first-come,
first-served basis. As with all People's Network workshops, there is no
event fee.
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Applications
To secure YOUR place at this ground-breaking workshop to help
invent the future, contact:
Madeleine Tseyoungsun at CILIP. E mail:
[log in to unmask]
Tel: 020 7255 0638
Please provide the following information:
NAME:
JOB TITLE:
INSTITUTION:
ADDRESS:
CONTACT DETAILS:
phone
e-mail
DIETARY and/or ACCESS requirements
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DRAFT PROGRAMME
10.00 Registration and coffee
10.30 Introduction to the event
What are the issues in managing change in the networked services
environment? (Groupwork and plenary discussion)
Navigating the flood: managing major change (Presentation)
Keeping afloat through the flood: local strategies (Groups)
12.45 Lunch
13.45 Action-research: assessing the impact of change: testing and
developing self-help tools to support managing change and the delivery of
networked services
Step 1: You and your staff in turbulent times: how are they coping?
(Group evaluation of assessment tools)
Step 2: The changing organisation: how is the service responding? (More
group evaluation of assessment tools)
Step 3: Managing the change (Further group evaluation of assessment
tools)
Plenary: Charting the change: the way forward
16.00 Event evaluation
16.15 Close
THE FACILITATORS
This workshop will be led by David Streatfield and Sharon Markless of
Information Management Associates. Both are experienced trainers who
regularly run workshops for CILIP and other organisations on aspects of
library service management and impact evaluation, including ICT-based
service management. Both are heavily involved in consultancy and
professional development work focussed on managing change and in
developing evaluation tools for library mangers.
David Streatfield is Principal of Information Management Associates, a
training, research and consultancy team working in the public sector and
focussed on education, health, social care and libraries. Sharon
Markless is a professional trainer and teacher. She is a senior IMA
Associate and is a Senior Tutor at the Institute of Learning and
Teaching, King's College, University of London.
Susi Woodhouse
Libraries and Information Society Team
Resource: The Council for Museums, Archives and Libraries
16 Queen Anne's Gate
London SW1H 9AA
Tel: 01273-721083
Fax: 01273-779129
e-mail: [log in to unmask]
www.peoplesnetwork.gov.uk
