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With apologies for cross-posting The People's Network Workshops in England: 2003 Series Resource is delighted to announce its 2003 series of workshops to support the development of the People's Network in England. Once again, we are grateful to the New Opportunities Fund for their continued generous support in enabling these workshops to take place. This year we are presenting the series in association with the Networked Services Policy Taskgroup. The 2003 series will concentrate on the issues and challenges of developing, delivering, managing and sustaining electronic content and services and will include events on change management and online service delivery; strategies for digital content creation; access management and authentication. Details of the first in the series are set out below and those for future workshops will be posted on the events section of our website as usual. We look forward to working with you all in the coming year. PEOPLE'S NETWORK WORKSHOPS 2003 NO.1 MANAGING CHANGE AND ONLINE SERVICE DELIVERY An action-research workshop Friday 14 February 2003 CILIP HQ, Ridgmount Steet, London Public library services are facing unprecedented change in what they are doing and how as we all accelerate into ICT-based working. Underlying the many challenges and opportunities this brings is the need to understand and manage change. Not simply as a generic concept, but in the specific circumstances brought about by the People's Network, and not only for service managers but for all staff who support users' online information needs. This action-research workshop will look at the main issues in understanding, managing and responding to this level of change and involve delegates in the development of self-support management tools designed to help address the major issues. This workshop is generously supported by the New Opportunities Fund and CILIP EVENT OBJECTIVES Participants in the workshop will: explore the main issues in managing change in the emerging ICT-based library environment look at some structured ways of assessing progress, self-support, opportunities and challenges in this context of change give feedback on the prototype tools decide how to move forward in relation to the issues and tools explored TARGET AUDIENCE This interactive pilot workshop is intended for public library staff (both service managers and front-line) who are responding to the impact of ICT-based library. Since this event will be a pilot of both the process and the assessment tools it will limited to a maximum of 25 participants (and a maximum of two per authority) on a first-come, first-served basis. As with all People's Network workshops, there is no event fee. ========================================================== Applications To secure YOUR place at this ground-breaking workshop to help invent the future, contact: Madeleine Tseyoungsun at CILIP. E mail: [log in to unmask] Tel: 020 7255 0638 Please provide the following information: NAME: JOB TITLE: INSTITUTION: ADDRESS: CONTACT DETAILS: phone e-mail DIETARY and/or ACCESS requirements ================================================================ DRAFT PROGRAMME 10.00 Registration and coffee 10.30 Introduction to the event What are the issues in managing change in the networked services environment? (Groupwork and plenary discussion) Navigating the flood: managing major change (Presentation) Keeping afloat through the flood: local strategies (Groups) 12.45 Lunch 13.45 Action-research: assessing the impact of change: testing and developing self-help tools to support managing change and the delivery of networked services Step 1: You and your staff in turbulent times: how are they coping? (Group evaluation of assessment tools) Step 2: The changing organisation: how is the service responding? (More group evaluation of assessment tools) Step 3: Managing the change (Further group evaluation of assessment tools) Plenary: Charting the change: the way forward 16.00 Event evaluation 16.15 Close THE FACILITATORS This workshop will be led by David Streatfield and Sharon Markless of Information Management Associates. Both are experienced trainers who regularly run workshops for CILIP and other organisations on aspects of library service management and impact evaluation, including ICT-based service management. Both are heavily involved in consultancy and professional development work focussed on managing change and in developing evaluation tools for library mangers. David Streatfield is Principal of Information Management Associates, a training, research and consultancy team working in the public sector and focussed on education, health, social care and libraries. Sharon Markless is a professional trainer and teacher. She is a senior IMA Associate and is a Senior Tutor at the Institute of Learning and Teaching, King's College, University of London. Susi Woodhouse Libraries and Information Society Team Resource: The Council for Museums, Archives and Libraries 16 Queen Anne's Gate London SW1H 9AA Tel: 01273-721083 Fax: 01273-779129 e-mail: [log in to unmask] www.peoplesnetwork.gov.uk