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Thanks to everyone who responded to my plea. I promised to summarise the results: There were no offices offering concessions on copying charges other than to schools (and strictly speaking only LEA schools) and none offered concessions for research services. Concessions/exemptions were offered where an entry charge was made: exemptions for unemployed, those on means tested benefits and people in full time education; concessions for the over 60s. There were one or two examples of higher charges for particular circumstances (e.g. speed of service) or customer (e.g. "business/commercial"). In the case of research services the increase tended to be in the region of 100% on the basic charge. Elizabeth Hughes County Archivist 01273 482356