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TB-SUPPORT  April 2018

TB-SUPPORT April 2018

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Subject:

Tickets for the 1st of May

From:

Matt Doidge <[log in to unmask]>

Reply-To:

Testbed Support for GridPP member institutes <[log in to unmask]>

Date:

Mon, 30 Apr 2018 16:24:44 +0100

Content-Type:

text/plain

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text/plain (213 lines)

Hello all,
It's a week early but I thought I'd look at all the tickets today 
(mainly because next week is a Bank Holiday, and I'll have my feet up). 
I've split the tickets into the IPv6 tickets, Perfsonar upgrade tickets, 
then the other tickets (which go site by site).

49 Open UK Tickets this month.

IPv6 Tickets
SUSSEX: https://ggus.eu/?mode=ticket_info&ticket_id=131617
Had a recent update - thanks for that.

RALPP: https://ggus.eu/?mode=ticket_info&ticket_id=131616
How did the perfsonar dualstacking go?

OXFORD: https://ggus.eu/?mode=ticket_info&ticket_id=131615
I don't think anything has changed since March's update.

CAMBRIDGE: https://ggus.eu/?mode=ticket_info&ticket_id=131614
Whilst I don't think any progress is expected, the ticket could probably 
do with a token update.

BRISTOL: https://ggus.eu/?mode=ticket_info&ticket_id=131613
Winnie provided an April update, thanks for that.

BIRMINGHAM: https://ggus.eu/?mode=ticket_info&ticket_id=131612
Thanks also for the update Mark (any news is better then no news).

GLASGOW: https://ggus.eu/?mode=ticket_info&ticket_id=131611
 From the silence I don't think there's been any change, but I don't 
think any was expected.

ECDF: https://ggus.eu/?mode=ticket_info&ticket_id=131610
Things looked reasonably positive at the last update.

DURHAM: https://ggus.eu/?mode=ticket_info&ticket_id=131609
Any luck getting a better connection from your Central IT people?

SHEFFIELD: https://ggus.eu/?mode=ticket_info&ticket_id=131608
No news for a while, but again I don't think any was expected yet.

MANCHESTER: https://ggus.eu/?mode=ticket_info&ticket_id=131607
The Manchester perfsonars are working over v6 now, which is nice.

LIVERPOOL: https://ggus.eu/?mode=ticket_info&ticket_id=131606
There's mention of "negotiations" so there might not be much news for a 
while!

UCL: https://ggus.eu/?mode=ticket_info&ticket_id=131604
No news here either.

RHUL: https://ggus.eu/?mode=ticket_info&ticket_id=131603
Has the v6 DNS lookup been rolled out yet?

Duncan's Perfsonar Upgrade Tickets
SUSSEX: https://ggus.eu/?mode=ticket_info&ticket_id=134741
Leo is jumping to it.

BIRMINGHAM: https://ggus.eu/?mode=ticket_info&ticket_id=134691
Mark acknowledged the ticket.

LANCASTER: https://ggus.eu/?mode=ticket_info&ticket_id=134690
Matt weeps at what should have been an easy job.

GLASGOW: https://ggus.eu/?mode=ticket_info&ticket_id=134689
Gareth is waiting for the proper perfsonar 4.1 release.

DURHAM: https://ggus.eu/?mode=ticket_info&ticket_id=134687
Adam marked the ticket in progress.

UCL: https://ggus.eu/?mode=ticket_info&ticket_id=134686
Ben hopes to get this done in the next few weeks.

MANCHESTER: https://ggus.eu/?mode=ticket_info&ticket_id=134684
Alessandra asks how necessary this upgrade is? (Presumably because 
Manchester just got their perfsonar fully up and running for v6).

TIER 1: https://ggus.eu/?mode=ticket_info&ticket_id=134685
Darren assigned the ticket to the appropriate team, but no other news.

And now the rest of the tickets, site by site.

SUSSEX
https://ggus.eu/?mode=ticket_info&ticket_id=134415 (5/4)
A standard issue availability ticket, the numbers are healing. On hold (5/4)

BRISTOL
https://ggus.eu/?mode=ticket_info&ticket_id=134820 (29/4)
CMS have asked for the 2018 DDM disk pledges. The ticket has not been 
spotted as of the time of writing. Assigned (29/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134513 (12/4)
Another CMS ticket, this one is for date transfer problems from the Tier 
1s. Has Dr K had a chance to take a look at this yet? In progress (23/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134278 (27/3)
Another CMS transfer ticket, with errors due to the file existing. Have 
you managed to fix the DPM file permission problems? In progress (23/4)

BIRMINGHAM
https://ggus.eu/?mode=ticket_info&ticket_id=129930 (4/8/17)
The old atlas http ticket - Mark provided an update that the time of EOS 
at Birmingham draws closer, which will "solve" this ticket. On Hold (23/4)

ECDF
https://ggus.eu/?mode=ticket_info&ticket_id=134740 (25/4)
A different sort of perfsonar ticket from Duncan, asking to clear up 
some settings on the Edinburgh perfsonars. Any joy? In progress (26/4)

SHEFFIELD
https://ggus.eu/?mode=ticket_info&ticket_id=134356 (30/3)
This atlas transfer ticket looks like it can be closed. On hold (28/4)

QMUL
https://ggus.eu/?mode=ticket_info&ticket_id=133402 (9/2)
Snoplus jobs having problems at QM. It looks like things are fixed, and 
Dan had kindly offered to up Sno+'s fairshare to compensate them. Just 
waiting on VO confirmation that things are working. Waiting for reply (16/4)

https://ggus.eu/?mode=ticket_info&ticket_id=133965 (9/3)
LHCB jobs failing due to "no space left on device". It looked like atlas 
jobs were being poor neighbours. In progress (16/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134532 (12/4)
LHCB data access problems at QM, which they thing is an old issue 
raising its head again (129155), Dan isn't convinced, and thinks it 
might be a problem with using the root protocol on storm. CNAF experts 
are getting involved (hopefully). In progress (17/4)

https://ggus.eu/?mode=ticket_info&ticket_id=132713 (4/1)
HyperK.

org support at QM - Daniela has asked to take another look and given her 
current set of errors. In progress (22/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134573 (17/4)
CMS request to install Singularity - which Dan has said them will do, 
when he upgrades to CentOS7 during the Summer. On Hold (17/4)

https://ggus.eu/?mode=ticket_info&ticket_id=132929 (18/1)
CMS complaining that APEL accounting is not working for slurm at QM. The 
apel admins got cc'd into the ticket but no sign of them getting 
involved yet. In progress (29/1)

https://ggus.eu/?mode=ticket_info&ticket_id=134455 (9/4)
LHCB pilots dying at QM. Turned out to be an interesting case of a few 
black-hole nodes. I think Dan is keeping this ticket open until he 
figures out the route cause (or a monitoring check).

BRUNEL
https://ggus.eu/?mode=ticket_info&ticket_id=133956 (9/3)
CMS requesting xroot changes. Raul is on it after having some hardware 
delivery hiccups messing up his workflow. In progress (23/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134819 (29/4)
As the Bristol ticket, CMS requesting 2018 DDM disk pledges. This ticket 
also hasn't been spotted, but then it only landed on Sunday. Assigned (29/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134826 (30/4)
A fresh ROD ticket, for a lot of errors. Assigned (30/4)

THE TIER 1
https://ggus.eu/?mode=ticket_info&ticket_id=132708 (4/1)
WMS decommissioning ticket. Just in case you guys have forgotten about 
this - I suspect you can go onto the next stage now. In progress (18/1)

https://ggus.eu/?mode=ticket_info&ticket_id=134468 (9/4)
CMS complaining that the xrootd redirector is not seeing some ECHO 
files. Turned out to be a stuck redirector, but the ticket got reopened 
with a different issue. Chris has asked if problems persist. Waiting for 
reply (30/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134769 (26/4)
CMS transfer from RAL to Florida failing. Chris and George jumped on it, 
but again the problem might have been fleeting. In progress (30/4)

https://ggus.eu/?mode=ticket_info&ticket_id=133992 (12/3)
Atlas seeing no such file or directory errors in ECHO. A need for some 
sort of consistency checking has been identified (as well as the fact 
that existing tools might be difficult to adjust). No progress for a 
bit. In progress (19/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134619 (19/4)
Another ECHO ticket, this is from Chris B on behalf of CMS, citing 
problems reading data. Things look like they were fixed but got confused 
due to other issues. In progress (30/4)

https://ggus.eu/?mode=ticket_info&ticket_id=134494 (11/4)
Atlas noticing that the json based space reporting isn't updating. 
Alastair notes that this was on purpose. Waiting for a reply from the 
submitter. Waiting for reply (11/4)

https://ggus.eu/?mode=ticket_info&ticket_id=127597 (7/4/17)
CMS ticket checking on xroot and network performance. Chris reports that 
the new firewall is in place, although there are still kinks needing to 
be worked out. Chris also mentions that a useful exercise will be 
comparing the Tier 1 and RALPP, to see if the latter's xroot proxies 
could help. On Hold (30/4)

https://ggus.eu/?mode=ticket_info&ticket_id=124876 (7/11/16)
The old gridftp tests failing for ECHO ticket. Not a hint of movement on 
the counter ticket (125026). On hold (13/11/17)

https://ggus.eu/?mode=ticket_info&ticket_id=117683 (18/11/15)
The oldest ticket, glue2 publishing for Castor. Could likely do with a 
quarterly update. On hold (3/1)


That's all for the tickets. I'm looking forward to when we don't have so 
many of them!

Cheers all,
Matt

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