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TB-SUPPORT  August 2018

TB-SUPPORT August 2018

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Subject:

Tickets for the 14th of August

From:

Matt Doidge <[log in to unmask]>

Reply-To:

Testbed Support for GridPP member institutes <[log in to unmask]>

Date:

Mon, 13 Aug 2018 17:33:31 +0100

Content-Type:

text/plain

Parts/Attachments:

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text/plain (228 lines)

Hello all,
This will be the only ticket review in August, so to make sure you don't 
get withdrawal symptoms I'll make the update a big one this week.

42 Open UK Tickets this month.

SUSSEX
https://ggus.eu/?mode=ticket_info&ticket_id=131617 (3/11/17)
Only the IPv6 ticket at Sussex. End of August was the timescale for the 
IPv6 rollout given in the network planning document. How's that looking? 
In progress (4/6)

RALPP
https://ggus.eu/?mode=ticket_info&ticket_id=136259 (20/7)
A t2k.org ticket with the user having some trouble with downloading 
files using the gfal tools. Chris gave some tips but no news from the 
user side. Any luck finding out what was up with the bdii info? If that 
seems sorted I reckon this ticket can be closed. In progress (20/7)

https://ggus.eu/?mode=ticket_info&ticket_id=131616 (3/11)
RALPP's IPv6 ticket. This poor chap seems neglected and really could do 
with an update, or putting out of its misery. In progress (16/1)

OXFORD
https://ggus.eu/?mode=ticket_info&ticket_id=131615 (3/11)
Again only the v6 ticket for Oxford. Kashif provided a recent (although 
sadly not very positive) update. On hold (13/7)

CAMBRIDGE
https://ggus.eu/?mode=ticket_info&ticket_id=131614 (3/11/17)
Another v6 ticket, at last update (in June) John was waiting on the 
University to migrate to a new v6 block. Any news on this? No worries if 
there's not. On hold (5/6)

BRISTOL
https://ggus.eu/?mode=ticket_info&ticket_id=131613 (3/11/17)
Yet another v6 ticket, in an update that was only last month Winnie 
restated the Bristol position, which is the unique state of having 
dual-stacked all the "hard stuff" and are just waiting to be able to 
v6-ify the perfsonar. On hold (16/7)

BIRMINGHAM
https://ggus.eu/?mode=ticket_info&ticket_id=129930 (4/8/17)
The atlas ticket that heralded the "Dawn of EOS" at Birmingham. I 
believe that there is work going on towards getting EOS working for 
atlas at the site, but I see no updates in the ticket.... Just hinting. 
On hold (23/4)

https://ggus.eu/?mode=ticket_info&ticket_id=131612 (3/11/17)
And Birmingham's v6 ticket. Some postive(ish) news, with Mark waiting on 
the v6 DNS entries for the perfsonar. Any joy getting that done? On hold 
(28/5)

GLASGOW
https://ggus.eu/?mode=ticket_info&ticket_id=134689 (23/4)
A request from Duncan to upgrade the site's perfsonar to CentOS7. Gareth 
was waiting on 4.1 to be released first - which at last check (29th 
June) was only in beta. On hold (24/4)

https://ggus.eu/?mode=ticket_info&ticket_id=131611 (3/11/17)
v6 ticket. I don't really want to ask how it's all going... On hold (26/2)

EDINGBURGH
https://ggus.eu/?mode=ticket_info&ticket_id=136391 (26/7)
Atlas jobs failing at ECDF-RDF with lcg-cp not found. It appears that 
there's some confusion in the site's AGIS configs, Teng has asked last 
week for some changes which he thinks need to be made. In progress (6/8)

https://ggus.eu/?mode=ticket_info&ticket_id=131610 (3/11/17)
The ECDF IPv6 ticket. After a promising start the ticket is on hold 
waiting on updates from the networking team. On hold (21/5)

DURHAM
https://ggus.eu/?mode=ticket_info&ticket_id=134687 (23/4)
Durham's request to update their perfsonar, they've adopted the Glasgow 
position on this matter, but might end up updated "by accident". In 
progress (3/7)

https://ggus.eu/?mode=ticket_info&ticket_id=131609 (3/11/17)
And Durham's v6 ticket. In a recent update there was sadly no positive 
progress. In progress (10/7)

SHEFFIELD
https://ggus.eu/?mode=ticket_info&ticket_id=136014 (10/7)
Atlas transfer errors at Sheffield. Elena cleaned the database, but 
although things looked better her end atlas still report troubles. I'm 
reminded of this setup hint that might help: 
https://twiki.cern.ch/twiki/bin/view/AtlasComputing/Tier3gGridftpSetup 
(setting control_idle_timeout to 7200). In progress (6/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136043 (11/7)
ROD low availability ticket. On hold (11/7)

https://ggus.eu/?mode=ticket_info&ticket_id=131608 (3/11/17)
As you may have guessed, the Sheffield v6 ticket. Elena gave an update 
last month, although sadly the news wasn't very positive. On hold (10/7)

MANCHESTER
https://ggus.eu/?mode=ticket_info&ticket_id=136631 (9/8)
Atlas seeing deletion errors. Alessandra has had to kick things a few 
times but things were looking good this morning. In progress (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=131607 (7/11/17)
Manchester's v6 ticket. Perfsonar is v6'd, but IIRC it might be a while 
until the SE is dual-stacked due to v6 DNS issues. Any progress with 
this from your Central IT people? On hold (14/5)

LIVERPOOL
https://ggus.eu/?mode=ticket_info&ticket_id=136667 (12/8)
Atlas deletion error ticket. John is away, but my recommendation is just 
check you have httpd running on all your pool nodes. In progress (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=131606 (3/11/17)
The Liverpool v6 ticket. At last check not a sausage was to be heard 
about the new routers that will sort out the v6 performance issues seen 
by the site. In progress (4/6)

LANCASTER
https://ggus.eu/?mode=ticket_info&ticket_id=136648 (10/8)
Atlas transfer ticket for Lancaster as the site recovers from a DPM 
headnode migration that was a little rough (to say the least). We might 
have fixed things (or at least made things less bad). In progress (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136635 (9/8)
ROD Availability ticket, another side effect of the DPM migration. On 
hold (9/8)

UCL
https://ggus.eu/?mode=ticket_info&ticket_id=134686 (23/4)
Request to upgrade the site perfsonar hosts to C7. No news on this at 
all. On hold (23/4)

https://ggus.eu/?mode=ticket_info&ticket_id=131604 (3/11/17)
UCL's v6 ticket. In a May update Ben noted he had re-poked UCL Networks. 
No news since - has anyone heard from Ben about anything? Just checking 
he's okay down there. On hold (4/5)

RHUL
https://ggus.eu/?mode=ticket_info&ticket_id=131603 (3/11/17)
The only ticket for RHUL is their v6 ticket. Now that you are 
Post-Govind how are the site's v6 plans looking? In progress (6/2)

QMUL
https://ggus.eu/?mode=ticket_info&ticket_id=136550 (4/8)
A ticket from t2k that I only just noticed didn't have the "notify site" 
field filled in. The user was having SE connection problems, but I think 
this coincided with other problems at the site, so maybe the issue is 
fixed now? Again the same user is seeing bdii problems in his gfal 
commands. Assigned (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136178 (17/7)
A kind of parent ticket to the above one, here the same t2k user was 
seeing timeout issues. The situation seems a little confusing. In 
progress (7/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136576 (13/8/0647)
Availability ticket after the aircon failures. On hold (6/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136641 (9/8)
Atlas transfer failures after some load problems. Following the link it 
looks like the issues are cleared up for the last 48 hours. Dan notes in 
the ticket that QM might need to buy a new Storm headnode next time out. 
In progress (11/8)

https://ggus.eu/?mode=ticket_info&ticket_id=134573 (17/4)
Request from CMS to install singularity. Planned for the end of Summer 
move to C7. Any news on that? On hold (17/4)

https://ggus.eu/?mode=ticket_info&ticket_id=132929 (18/1)
Problems with APEL at QM. No news in the ticket since May. In progress 
(10/5)

BRUNEL
https://ggus.eu/?mode=ticket_info&ticket_id=133956 (9/3)
Changing the CMS xroot config ticket. Raul is postponing the work until 
the move to C7/dome. In progress (3/7)

https://ggus.eu/?mode=ticket_info&ticket_id=136649 (10/8)
CMS notes some possible missing files at Brunel, which Raul cannot find 
a record for in the last 4 weeks. Raul has asked for some extra details, 
as they've had phantom files at the site before. In progress (13/8)

TIER 1
https://ggus.eu/?mode=ticket_info&ticket_id=136199 (18/7)
LHCB are seeing a lot of stuck transfers on the RAL FTS. In progress (7/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136655 (10/8)
LHCB spotted a missing file (with no replicas) at RAL. Sadly the file 
was dead, so I think this ticket can be closed. In progress (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136028 (10/7)
A CMS ticket with troubles reading files off of RAL disk - which I think 
are due to xroot problems (it's a very long ticket and I only had tiem 
to skim it). Chris has asked if there's a CMSSW expert that they can get 
involved. In progress (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136358 (25/7)
CMS xroot access problems from the RAL WN. On hold whilst other issues 
are cleared up. On hold (13/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136563 (6/8)
CMS spotted possibly corrupt files at RAL, the ticket has been referred 
to the ECHO team, but that was a week ago now. Of course there have been 
problems... In progress (6/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136665 (11/8)
CMS ticket for the site being down, the ticket is referred to the 
unscheduled downtime and other issues. In progress (12/8)

https://ggus.eu/?mode=ticket_info&ticket_id=136366 (25/7)
A ticket from MICE asking for them to be removed from the batch system 
at RAL as the experiment winds down. Catalin asks if the removal can be 
tested to see if it fails as it should. Waiting for reply (8/8)

https://ggus.eu/?mode=ticket_info&ticket_id=124876 (7/11/16)
The old Ops gridftp test ticket for ECHO. Waiting on a change to be 
rolled out to the RAL WNs to get the new tests working. In progress (28/6)


Phew! That's all the tickets folks. Catch you tomorrow.

Cheers,
Matt

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