We have been running Live Chat as an instant messenger service at Edge Hill University for the past twelve months and are now conducting a review and are interested in comparing the results to other institutions' experiences.
We would like to discover:-
who is using live chat/instant messenger?
which software you are using?
Any costs involved?
The hours of operation?
Who staffs the live chat and what staff grade they are?
the types of enquiries dealt with?
Edge Hill University
Help Desk Advisor
University Library at Woodlands
tel 01257 517136
email [log in to unmask]