We apologise for the technical malfunction that has ocurred.
On the evening of October 13/14 the Institute on Independent Living
mailed out its Newsletter using a mailing service recently set up by our
Internet Service Provider (ISP). An error in the configuration has
resulted in many of you receiving up to 60 pieces of mail.
We are profoundly sorry. Moreso, we are outraged at the technical
incompetence of the ISP.
The Institute has worked for four years to build up its reputation as an
international leader in disability research, and we are afraid this
regrettable mistake has damaged our credibility. We share your
frustration and anger, and although our ISP has assured us that the
problem is corrected, we are currently looking for one that is more
responsible and with more experience.
We ask for your understanding, and sincerely hope you will continue to
regard the Institute as a serious and trustworthy organization. If you
have asked to be removed from our list, your request has been fulfilled
and this will be the last mail you receive.
Sincerely,
Kris Walmsley, Webmaster
[log in to unmask]
Institute on Independent Living
http://www.independentliving.org
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