Laurance,Dona and all
Firstly a response to Laurance - I interpreted you comments re parents
reluctance to complain as somewhat of a criticism.
Felicity
Then you interpreted it in a different way than I had meant it to be. The
reason I used this example of the difficulty in getting parents to complain
was to highlight the fact that when a service does employ and practice
policies which are essentially good that the 'learned cynicism, fear,
scepticism...or whatever you might like to call it' is still pervasive.
What i was trying to exemplify was the potency of past experiences and
perceptions about the responsiveness and or recriminations of/from service
providers in regard to making complaints. This is a critcism of
non-responsive or punitive service provision past and present. I think the
reasons why its difficult to get people to make complaints is fairly
understandable and certainly not a criticism. Experiences of bad service
delivery make redressing bad service a matter of gaining back years of lost
trust. Did I really not make that clear?
PS I am also aware that having a grievance policy is one thing (its
required by the DSA) but practising it fairly and without judgement is
another. Your ally
With best regards
Laurence Bathurst
University of Sydney
School of Occupation and Leisure Sciences
Faculty of Health Sciences
East Street (P.O. Box 170)
Lidcombe NSW 1825
Australia
Ph+ 61 2 9351 9509
Fax+ 61 2 9351 9166
E-mail [log in to unmask]
Note: This is the e-mail address for my home as well
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There is not one shred of evidence that supports the notion that life is
serious.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
With best regards
Laurence Bathurst
University of Sydney
School of Occupation and Leisure Sciences
Faculty of Health Sciences
East Street (P.O. Box 170)
Lidcombe NSW 1825
Australia
Ph+ 61 2 9351 9509
Fax+ 61 2 9351 9166
E-mail [log in to unmask]
Note: This is the e-mail address for my home as well
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There is not one shred of evidence that supports the notion that life is
serious.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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