Dear Paula,
I think the Royal Brisbane Hospital in Queensland Australia did a study on
20 minute vs 30 minute times for follow-up patients and found 30 minute ones
reduced the number of return visits and was more satisfying for patient and
physio. I do not know the details however I believe as a consequence of
this the apppointment times were restructured. Elaine Uncles is I think
still the head of department. I do not have an email address, the
switchboard number is 073 2538111
Regards
Alison Wigg
Adelaide, Australia
> -----Original Message-----
> From: Paula Fitzpatrick [SMTP:[log in to unmask]]
> Sent: Thursday, 14 January 1999 6:53
> To: [log in to unmask]
> Subject: RE: Caseloads
>
> .
> I have followed the discussion on caseloads with interest and I am
> particularly interested in the treatment times in different
> establishments.
> It seems that some hospitals have a 40 min/ 20 min system whilst others
> work 1
> hour/ 30 mins.
>
> It appears that most physios feel that the latter system is preferable but
>
> does anyone know if this has been audited at all?
> Questions that need answers:
>
> Does the physios monthly throughput of new patients drop on this system
> leading to increased waiting lists.
> (Perhaps this may not happen though if patients are discharged after fewer
>
> treatment sessions?)
>
> Are outcomes generally better if the therapist has longer with the patient
>
> (how would we measure that!)?
>
> Is patient satisfaction better?
>
> Is physio satisfaction better and stress reduced ?
>
> I would be very grateful to hear from anyone who has tackled auditing this
> or
> just thought about these issues.
>
> Also, can anyone offer a more complete reference for this please "I would
>
> recommend a look at Joyce William's work, a management consultant on this
> very
> issue"
>
> Thanks
>
> Paula Fitzpatrick
> Bristol UK
>
> [log in to unmask]
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