With apologies for any cross-postings,
News of training courses
Service Level Agreements - the course presented by Sheila Pantry and Peter
Griffiths has been newly updated and will take place again on 12 May at the
Imperial Hotel, Russell Square, London WC2. There will be a range of
participants from government and other sectors of library work.
The course covers : background to SLAs and their uses; preparing, writing,
and implementing the specification; managing users, suppliers and staff;
evaluation and change control; and practical workshop sessions. The course
is based on the LA Publishing book by the presenters and the course
materials include a copy of the book.
Each delegate place costs £95 plus VAT including course materials and
refreshments, and can be booked with Sheila Pantry Associates, telephone
01909 771024, fax 01909 772829 or e-mail [log in to unmask]
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Becoming a library intrapreneur, presented by Sheila Pantry and Peter
Griffiths,
also at the Imperial Hotel, London, on 13 May. Introducing the
intrapreneur, Offering and delivering innovative service, Keeping ahead of
the customer, Building the perfect team, Setting and maintaining standards
of service, and more! The course is based on the LA Publishing book by the
presenters and the course materials include a copy of the book.
Each delegate place costs £95 plus VAT including course materials and
refreshments, and can be booked with Sheila Pantry Associates, telephone
01909 771024, fax 01909 772829 or e-mail [log in to unmask]
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Your successful information career, presented by Sheila Pantry and Peter
Griffiths, again at the Imperial Hotel, London on 20 May. Career planning,
writing CVs, interview techniques, changing skills requirements, and paths
to further progress. The course is based on a forthcoming LA Publishing
book by the presenters and the course materials will include a personal copy
of the book (on publication if not available by 20 May).
Each delegate place costs £95 plus VAT including course materials and
refreshments, and can be booked with Sheila Pantry Associates, telephone
01909 771024, fax 01909 772829 or e-mail [log in to unmask]
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Further information on all these courses is available at
http://panizzi.shef.ac.uk/training
(sorry for the URL error in an earlier posting)
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Peter Griffiths
[log in to unmask]
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