<apologies for cross-postings>
Dear all,
I am currently writing a handbook on the management and development of
Intranets in conjunction with an international publisher. I would be extremely
interested in the experiences of anyone remotely involved with the development
or operational management of their organisation's Intranet (or that of a 3rd
party) and therefore would be grateful if you would be kind enough to spend 5
minutes filling in the brief questionnaire below.
In return, I will of course provide a summary of the findings to all who have
responded.
Many thanks in anticipation,
Paul.
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Paul Blackmore
Information/IT Manager
Lancaster University
Careers Service
Reception Lodge
Lancaster LA1 4YW.
Email: [log in to unmask]
Website: http://www.lancs.ac.uk/careers/
Tel. (+44) (0)1524 593046; Fax. (+44) (0)1524 592072
1999 Intranet Survey
Details
Name: ..............................................
Position: ..........................................................
Organisation: ...............................................................
Department:
...............................................................................
.
Email: .............................. Tel. ..........................
Fax. ......................
Approx. no. of employees: ......................
Questionnaire
Please mark the end of each question with an asterix where you would not wish
this information to be disclosed or associated with your organisation's
identity.
1. When did your organisation first begin to develop an Intranet ?
Month........... Year........
2. When did the Intranet become fully operational ?
Month.......... Year........ N/A..........
3. Is access available to your Intranet available from other sites:
nationally [ ] internationally [ ] individually (i.e. by dial-up) [ ]
no access [ ]
4. Which of the following applies to your organisation? The default
interface/front-end to my organisation's network is....
a] via a web browser
[ ]
b] the default operating system interface i.e. MS Windows, Windows X,
command line
etc.
[ ]
c] groupware
[ ]
d] in-house generated menu or proprietary system i.e. Graphical User
Interface [ ]
e] other (please state)
...............................................................................
[ ]
4. What network operating system(s) does your Intranet run upon?
...............................................................................
.............................................................
5. Which of the following retrieval systems does your Intranet use?
* Hierarchical subject menu: yes [ ] no [ ]
If yes which dept./post is responsible for it's management:
...............................................................................
..........................
* Search engine: yes [ ] no [ ]; intelligent agents: yes [ ] no [ ]
If yes, please indicate whether created in-house or the name of the product
...............................................................................
...........................
6. How many (approx.) workstations provide access to the Intranet
.................
7. How many (approx.) employees have access to the Intranet from their
workstation? ........
8. Please mark with a 'x' those applications you have running on your intranet
(i.e. through a web browser) including those which are currently under
development ?
Customer management [ ]; Data mining [ ]; Education / training [ ];
Electronic commerce [ ]
; Electronic publishing [ ]; E-mail [ ]; Field sales management [ ];
Groupware [ ]; Information dissemination [ ]; Legacy systems (databases) [
]; Remote/dial-up access [ ]; Transaction processing [ ]; Telephony [ ];
Videoconferencing [ ]; Helpdesks (please state which departments)
...............................................................................
.........................................
9. Is access to the Internet available to:
all employees [ ]; provided with restricted access [ ] ;
selected employees only [ ]; no access [ ]
9a. Is software used to control access, yes [ ] no [ ] If yes, which
product ?
...............................................................................
......
10. Do suppliers / customers have access to your organisations live systems
i.e. through an
Extranet or dial-up access? yes [ ] no [ ];
If yes, to what extent do customers and suppliers have such access:
...............................................................................
....................................................................
...............................................................................
....................................................................
* If no, will such access be provided in the future within:
6 months [ ] 12 months [ ] no plans as yet [ ]
11. Were any external consultants contracted at any stage of the Intranets
implementation?
yes [ ] no [ ]
If yes, please indicate at which stage:
feasibility studies [ ]; design [ ]; implementation [ ] ongoing [ ]
11a. With hindsight, do you think that the implementation of the Intranet
should have been
managed differently? If so, in what way:
...............................................................................
....................................................................
...............................................................................
....................................................................
11b. Which department(s) were tasked with the management of the project ?
...............................................................................
....................................................................
12. Which of the following best describes the way your organisation's Intranet
is managed?
a] By a specific department [ ], if so which one:
................................................................
b] A dedicated web management team [ ];
if so any many employees make up the team.................
c] A combination of departments (please indicate):
..................................................
...............................................................................
.........................................
13. Do individual departments have unrestricted authorisation to add content to
the Intranet?
Yes [ ] no [ ]
14. As a percentage how would you judge that your organisation has gained most
value
(perceived or actual) from the following typical benefits associated with
implementing an
Intranet?
a] cost savings in terms of reprographics
.........%
b] increased information flow
.........%
c] increased sharing of knowledge
.........%
d] increased groupwork collaboration
.........%
e] greater communication with suppliers
.........%
f] greater communication with communication
.........%
g] other (...........................................................)
.........%
Total: 100 %
15. What (if any) information is 'bough-in' which contributes to the Intranet's
content?
a] Electronic journals [ ]; Newsfeeds [ ]; Educational / training manuals [
];
current awareness services [ ]; other, please
specify:............................................
b] In what proportion would you estimate these sources contribute to the amount
of overall
content of the Intranet compared to in-house generated information?
Purchased content .....% In-house content .....%
Thankyou for completing this questionnaire. Please return to:
[log in to unmask]
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