Person to person
20 April, LAHQ, London


Assertive behaviour has been hailed as one of the most important skills in
the workforce of the 1990s. The ability to put forward ideas in a way that
is effective, while having regard for the needs of others is increasingly
important in all our dealings with other people, whether they be managers,
colleagues or customers. 

How will this event help you?
It will help you to recognise assertive behaviour and identify when it is
appropriate. It will also allow you to practise specific skills such as
giving feedback - positive and negative, learning how to say no and dealing
with conflict and aggression.

By the end of the day you will have:
*	examined your own and others behaviour in particular situations
*	explored what assertiveness is and why it is increasingly important
*	considered effective ways to deal with difficult behaviour
*	increased your skills and self-confidence in a supportive and
confidential environment
*	exchanged ideas and approaches.

Programme
9.00	Registration and coffee
9.30 	Welcome and introduction
		Defining assertive behaviour. What is it and why does it
matter?
10.00 	How assertive are we?
		Questionnaire and discussion
10.45 	Coffee
11.00 	Analysing different behaviour styles and their effect on ourselves
and others
11.30 	Assertiveness techniques 1
		Practical ways to say 'no' and give and receive criticism.
12.15 	It's not what you say...
		The importance of body language in being assertive
1.00 	Lunch
1.45 	Assertiveness techniques 2
		Practical ways to deal with difficult behaviour
3.00 	Tea
3.15 	Putting it into practice
		Case studies and (voluntary) role plays in small groups
4.15 	Where do we go from here?
		The workshop leader shares some ideas on how to maintain
self-assertion
5.00 	Close.

Places limited to: 20

Workshop leaders: 
Beryl Morris and John Hudson, Hudson Rivers.
Beryl Morris is Director of Hudson Rivers, a management and training
consultancy which helps organisations to improve their performance through
the training and development of their staff. She has worked at senior level
in higher education, local government and industry. 

Fees

		LA Personal members £120 plus VAT (£21.00) £141.00
		LA Institutional members £143 plus VAT (£25.00) £168.00
		Non members £168 plus VAT (£29.40) £197.40
	LA Student/Unwaged members £25 plus VAT (4.37)£29.37

To make a provisional booking please call Professional Development on 0171
636 7543 ext. 288/9. Alternatlively you can print off the booking form
below, complete and fax it back to 0171 323 1842.


BOOKING FORM 		  

__	I wish to BOOK a place on:

Title of event: _______________	Date of event: ____________

Are you a LA Member? 	YES __     No   __   Personal/Institutional/Student 

LA membership number: __________________ 
			
Surname: _________________  Job title: __________________

First name: _______________  Organisation: ______________

Day time tel_______________  Address: _________________

Fax no. __________________   Address: _______________

Dietary/special requirements (sensory or physical)
_________________________________________


Payment of fee
Please complete the section below:

EITHER:
 	
__	Please tick if a receipt is required

__	I enclose a cheque for the sum of £_____

		(cheques should be made payable to The Library Association
and crossed)

OR
__	Please invoice. Please indicate to whom the invoice should be
addressed
	
	___________________________________________________	

	___________________________________________________
		 (Payment is required within 30 days of invoice)

OR
__	Complete credit card details. Access or MasterCard only

Card number: _______________________________ 

Please debit my credit card for the amount of £_____

Expiry date: _______________

Signature: _________________________________

Name of cardholder:_____________________


Cancellation of a confirmed booking on the day will incur the full fee, or
if received 7 working days prior to the event, 50% of the fee will be due.

Please return to:
Professional Development, LA Enterprises, The Library Association, 7
Ridgmount Street, London, WC1E 7AE or fax us on 0171323 1842.



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