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Subject:

Benchmarking for Success

From:

[log in to unmask]

Reply-To:

[log in to unmask]

Date:

Thu, 1 Oct 1998 11:32:37 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (72 lines)

There are still a few places left on the following workshop:
Benchmarking, 20 October, LAHQ, London

This workshop looks at how to successfully use benchmarking - the
process of measuring products, services and practices against leaders in
our field. 

How will this event help you?
It will help you use the technique of benchmarking:
*	to enhance performance of your organisation
*	to gain valuable insight into the practices of other
organisations, departments and colleagues
*	as a strategic management tool

By the end of the day you will be able to apply benchmarking to:
*	your own job function over time
*	different parts of your organisation
*	competitors
*	the 'best' in your field

AND
*	determine key performance criteria and establish quality
standards
*	understand how to select appropriate benchmark partners
*	learn how to set up a benchmarking programme
*	have practised the techniques and skills and prepare an action
plan

Programme
9.00	Registration
9.30	Welcome and introductions
9.45	The key issues
10.15	Benchmarking and quality 
	Benchmarking types (internal, competitive and best in class).
Processes, inputs and outputs
11.00	Group work. User/internal perceptions
11.30	Coffee
11.45	Group work. How do we operate - mapping the working environment.
What are the key criteria: what to benchmark
1.00	Lunch
2.00	Group work. What are the performance standards? How to measure
the key criteria. What to benchmark against
3.15	Tea
3.30	Setting up a benchmarking programme
4.00	Making it happen and ongoing tracking
4.45	Action plans and review
5.00	Close

This course contains some sessions which may be relevant to ILS S/NVQ
Level 4, Units 5 and 6.

Workshop leaders: 
Terry Kendrick, MD of Information Now Ltd., Richard Yallop, Director of
Information Now Ltd and Director of Cranfield School of Management
International Marketing Centre

Fees
LA Personal Members		115 + VAT
LA Institutional Members		136 + VAT
Non Members				160 + VAT
LA Student/Unwaged Members	25 + VAT

How to make a Provisional Booking
To reserve your place telephone 0171 636 7543 ext 288/9, or e-mail
[log in to unmask] 
for further information about the 'Benchmarking' workshop or any other
workshops in the 1998 programme.



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