Hello there....
I am a Learning Resources Assistant at South Bank University. Our
Learning Resources Centre is moving from, offering individual
helpdesks on each floor to a Central Helpdesk.
We offer support on the Internet, CD-ROMs and computer applications
e.g. Office 97.
I am interested in hearing from those, who already work in Central
Helpdesk Support.
· What are the problems that you have encountered in this environment?
· What solutions and advice can you offer to those moving to this type
of Helpdesk?
· How do you close down each evening (do the computers
automatically shut down?)
Any other ideas or advice would be helpful.
Thanks
Helen Wagstaff
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