Same here at Warwick. I have just received an email from our CUP rep on another matter so have alerted them to this and asked to investigate urgently.
Marie
Marie Barwick | Resources Manager (Serials e-Resources and Digital Access)
Resource Acquisitions and Digital Access | Library | University of Warwick
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community <[log in to unmask]> On Behalf Of Fiona Tinto
Sent: 23 January 2019 15:20
To: [log in to unmask]
Subject: Re: [lis-e-resources] Cambridge Core - 404 not found for article PDFs
We're seeing it at Strathclyde as well. I've reported using the Technical Support Contact Us page https://www.cambridge.org/core/help/diagnostics on Cambridge Core, and got a pop up in the webpage saying my report was successfully sent to customer services, but no confirmation email as yet.
I've tested with IP and Shibboleth in Chrome, Firefox, IE and Edge and got the 404 error in all cases.
Fiona
Fiona Tinto
E-Resources Librarian
University of Strathclyde Library
Email: [log in to unmask]
Tel: 0141 548 4459
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Edith Speller
Sent: 23 January 2019 15:10
To: [log in to unmask]
Subject: Re: [lis-e-resources] Cambridge Core - 404 not found for article PDFs
Thanks all, would encourage others to report to Cambridge too - however I could only find an online form for customer support which hasn't yet emailed me to confirm receipt:
https://www.cambridge.org/core/help/contact
Perhaps the error is specific to IP authenticated access? I haven't tested access via SAML/Shibboleth.
Edith
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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