Hi Monica,
You might find some insight into this by looking at our work on standards in communication and information design. In our executive summary for this page, we say in a popup:
People are smart.
If organisations produce rubbish, people put it in the rubbish bin.
https://communication.org.au/standards-getting-attention/
David
--
-----------------------------------------------------------------
PhD-Design mailing list <[log in to unmask]>
Discussion of PhD studies and related research in Design
Subscribe or Unsubscribe at https://www.jiscmail.ac.uk/phd-design
-----------------------------------------------------------------
|