It looks like update emails are going to addresses in the ticket's cc
field (hence why atlas-adc-cloud-uk are still getting updates), but not
to our general site address.
I ticketed Lancaster to see if this was a more general problem, but we
got updates for that test ticket. Maybe this one ticket is just broken
somehow? As it's an easy workaround for this one ticket I'm not too
worried, but I with my ticket-wrangler hat on I would advise sites to
double check they haven't missed any updates on any recent tickets by
taking a peek directly at GGUS.
Have a good weekend all!
On 17/05/18 15:13, Elena Korolkova wrote:
> Hi Matt,
> I saw several updates on GGUS-Ticket-ID: #135139, the latest one was today at 14:48.
> On 17 May 2018, at 15:05, Matt Doidge <[log in to unmask]> wrote:
>> Hi all,
>> Is anyone else not receiving, or at least not reliably receiving, updates to GGUS tickets for their sites? Since yesterday afternoon (which coincided with a GGUS update) I've missed out most email updates to one of our tickets until I explicitly added myself to the cc field.
>> It could be the Lancaster mail servers playing up, so I thought I'd ask if anyone else is seeing a similar problem? If it is a problem with GGUS sending out notifications I'll ticket the tickets over it.