Forecast Analyst, Google, Dublin, Ireland
The gCon (Google Consumers) team is all about focusing on the user. You will work to provide staffing forecasts for the call centers globally who provide customer support for Nexus/Pixel phones, tablets, Google Play, Music, Movies, Wallet and Google Drive. You will have detailed knowledge of our constantly evolving product suite to ensure that user feedback flows to the Product team and fuels innovation. In this cross-functional role you will interface with Workforce Managers, Product Support Managers, Support Experts and Vendor Managers. You will ensure that vendors are accurately using your forecasts and that we balance cost and service level performance. You will process suggestions, bugs, abuse and other product information to ensure we are constantly improving the user experience.
As a Forecast Analyst you’ll lead cross-functional strategic analytical teams to enable excellence in our support operations and solve key business problems. As a trusted thought leader, you will provide strategic perspective, business insight, and data analysis to the Consumer Operations management team.
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