Hi Angie & James,
Yes, we've had a persistent issue with access (mainly off-campus, but not always), whereby users are prompted for an extra log-in which also requires Client-ID. We're using a workaround where users are asked to search 'Westlaw academic login', select 'Sussex' and access via Shibboleth instead (which seesm to work okay).
We opened a ticket with Thomson over a week ago and haven't heard anything for days. Our Law students are starting to get peeved...
Sam
Sam Nesbit
Content Delivery Supervisor (Systems)
University of Sussex Library
Brighton BN1 9QL
Tel : 01273 877122
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-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Angela M Dixon
Sent: 04 May 2017 08:33
To: [log in to unmask]
Subject: Re: [lis-e-resources] Westlaw Off-Campus Issue - Advice Welcome
Hello
The University of Hull is currently working with Westlaw regarding a similar issue, both on and off campus, currently access is via username and password due to the unpredictably of the problem. The issue was raised back in March when we first experienced intermittent problems but unfortunately still not resolved.
Regards
Angie
..................................................
Angela Dixon
Resource Officer (Journals and eResources)
-----Original Message-----
From: James Kay [mailto:[log in to unmask]]
Sent: 03 May 2017 22:22
To: [log in to unmask]
Subject: [lis-e-resources] Westlaw Off-Campus Issue - Advice Welcome
Dear All,
We've been having difficulties accessing Westlaw this past week (and the begining of this week), mainly affecting students off-campus but also students and staff using mobile devices, laptops and iPads on-campus. I was wondering if any other institutions had experienced or are currently experiencing simmilar issues with this resource?
Any help or advice would be much appreciated.
With best wishes
James
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lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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