Hello UK.  Been having the same problem here at Montclair State 
University in NJ.  We subscribe to over 35 titles and we have full-text 
e-access up to 2017.  No e-access to 2017 subscribed titles.


On 3/23/2017 12:46 PM, Geraldine O'Beirn wrote:
> Hello Tricia,
>
> We are also experiencing problems at Queen's University Belfast which has resulted in readers requesting inter library loans as they cannot gain access to our OUP subscriptions. The issue is similar to reports from other institutions with only some content inaccessible.
>
> Has OUP a timescale for resolution of this problem?
>
> Many thanks,
>
> Geraldine
>
> Geraldine O Beirn | Electronic Resources Librarian | The McClay Library | Queen's University Belfast, 10 College Park, Belfast BT7 1LP
> tel: +44 (0) 28 9097 6301 | email: [log in to unmask]
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of HUDSON, Patricia
> Sent: 20 March 2017 14:59
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] OUP access
>
> Hi James,
>
> OUP is aware that some customers accessing journals through a proxy server like EZProxy have seen shopping cart icons next to articles despite having valid subscriptions. While users are able to click on the article and successfully access the full text, the inaccurate icon is misleading.  This issue is currently under investigation and OUP and Silverchair are committed to resolving it as soon as possible, ensuring our customers are able to quickly and easily access content. I do apologize for the confusion and please know this is a high priority for us to resolve.
>
> If this seems to be a different issue, you can always contact our customer services team at [log in to unmask] or + 44 (0)1865 353907. Our global customer service information is here as well. https://academic.oup.com/journals/pages/contact_us/customer_services
>
> Sincerely yours,
> Tricia Hudson
>
>
> Patricia Bowers Hudson | Associate Director of Institutional Marketing Oxford University Press | 2001 Evans Road | Cary, NC 27513 | USA
> +1 919 677 0977 Ext. 5247
> [log in to unmask]
>
>
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of James Kay
> Sent: Monday, March 20, 2017 10:41 AM
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] OUP access
>
> Hello All,
>
> We are also seeing similar issues at Derby, particularly the 'padlock' symbol showing for articles which then don't show the PDF or ask for payment. Does anyone on the list have an customer services/technical queries email address for OUP that I can contact them at, as I'm struggling to find a contact point on the website.
>
> Best wishes
> James
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Verity Allison
> Sent: 17 March 2017 12:41
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] OUP access
>
> Thanks Joanne, Dom and Finlay,
>
> It is nice to know we are not alone...We had the same issue with multiple accounts about a month ago, but following consolidation of the accounts that seemed to have been resolved. We have reported the new issues too so fingers crossed we will get a resolution.
>
> Best wishes,
> Verity
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Jones, Finlay
> Sent: 17 March 2017 12:34
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] OUP access
>
> We're having intermittent access issues for shibboleth and proxy on their journal platform Sometimes it shows the basket and still allows access when clicked through, but it also shows the open padlock and then doesn't allow access!
>
> My colleague forwarded me three examples that weren't working from this morning, and now two of them are but one still isn't, so it's hard to pinpoint examples to pass on.
>
> OUP are aware of these issues, but no fixes as yet.
>
> Thanks,
>
> Finlay
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Joanne M Pearson
> Sent: 17 March 2017 11:51
> To: [log in to unmask]
> Subject: Re: [lis-e-resources] OUP access
>
> Hello
>
> We have been having various issues with OUP journals for the last 10 days but these have just been resolved - they included no access off campus, on campus the shopping basket showing for recent volumes and articles (even though the access was there when you clicked through), the other main problem being article linking just to the abstract and payment requested, all of these issues (apart from off campus) were intermittent.
>
> I can't tell you why these weren't working or what OUP did to fix them.....
>
> Hope this may help
>
> Joanne
>
> On 17 March 2017 at 10:41, Verity Allison <[log in to unmask]> wrote:
>
>> Hi,
>>
>> Was there any response from OUP?
>> We seem to be having issues with offsite access via Shibboleth which
>> began yesterday too, but to their journals platform - anyone else?
>>
>> Thanks,
>> Verity
>> __
>> Verity Allison
>> Journals and E-resources Librarian
>>
>> Library Services
>> Hunter Wing
>> St George’s University of London
>> Cranmer Terrace
>> London SW17 0RE
>>
>> Email: [log in to unmask]
>> Direct dial: 020 8725 5344
>> Ext: 5344
>>
>> Website: library.sgul.ac.uk
>>
>> [My work pattern is Monday-Friday 8am-3pm]
>>
>>
>> -----Original Message-----
>> From: An informal open list set up by UKSG - Connecting the
>> Information Community [mailto:[log in to unmask]] On
>> Behalf Of Mark Williams
>> Sent: 16 March 2017 12:43
>> To: [log in to unmask]
>> Subject: [lis-e-resources] OUP access
>>
>> Hi all, anyone having issues today getting into Oxford Art Online or
>> Oxford dictionaries via federated access, off campus?
>>
>> Thanks
>>
>> Mark
>>
>>
>>
>>
>> Mark Williams
>> UK federation Manager
>>
>> T: 02030066042 (Direct)
>> E: [log in to unmask]
>>
>> Jisc
>> Brettenham House, 5 Lancaster Place, London, WC2E 7EN
>>
>> Jisc is a registered charity (number 1149740) and a company limited by
>> guarantee which is registered in England under Company No. 5747339, VAT No.
>> GB 197 0632 86. Jisc’s registered office is: One Castlepark, Tower
>> Hill, Bristol, BS2 0JA. T 0203 697 5800.
>>
>> Jisc Services Limited is a wholly owned Jisc subsidiary and a company
>> limited by guarantee which is registered in England under company
>> number 2881024, VAT number GB 197 0632 86. The registered office is:
>> One Castle Park, Tower Hill, Bristol BS2 0JA. T 0203 697 5800.
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also
>> available on Facebook and LinkedIn Follow us on Twitter:
>> https://twitter.com/UKSG
>>
>
>
> --
> Joanne Pearson
> Subscriptions Section
> Content and Collections
> Western Bank Library
> University of Sheffield
> Western Bank
> S10 2TN
>
> 0114 2227239
> #WeAreInternational
>
> *We’re in The Sunday Times 100 Best Not-For-Profit Organisations to Work For 2016. Find out why we're a remarkable place to work: * http://www.sheffield.ac.uk/remarkable
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> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG
>
>
> The University of Derby has a published policy regarding email and reserves the right to monitor email traffic.
> If you believe this was sent to you in error, please reply to the sender and let them know.
>
> Key University contacts: http://www.derby.ac.uk/its/contacts/
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG
>
> lis-e-resources is a UKSG list - http://www.uksg.org
> UKSG groups also available on Facebook and LinkedIn
> Follow us on Twitter:  https://twitter.com/UKSG

-- 
Eduardo Gil
Head of the Periodicals Department
Harry A. Sprague Library
(973) 655-5286
[log in to unmask]@mail.montclair.edu
It's all here. Montclair State University.

lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter:  https://twitter.com/UKSG