I was just wondering if anyone else was having similar issues to us and what they are doing about it. Having received proforma invoices from EBSCO for our journal subscription renewals we raised purchase orders as usual and paid the invoices when they arrived - not minding slight price fluctuations due to exchange rates on the day of issue.
However since paying the full invoices we have subsequently been sent further invoices wanting in 2 out of 3 cases more money (1 offering us a £3 refund!!). One instance is for £188 on a journal we have already paid £558 for and another for £67. Our finance department is telling us not to pay. I had previously believed that paying an invoice is a binding contract of some sort (you don't buy your shopping in Sainsbury's and expect them to come back for more when the price goes up!).
I would be interested to hear from anyone else experiencing the same thing and what you are doing about it.
Louisa Fulbrook BA(Hons) PGDip MCLIP
Deputy Library Services Manager
Francis Costello Library | RJAH Orthopaedic Hospital NHS FT | Oswestry | SY10 7AG
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