Dear Colleagues, 



Following on from my message to this group yesterday regarding reports that the MyiLibrary connection via Google Chrome was displaying a “security warning” message to some users, I am pleased to provide an update. We have identified the problem and corrected it, enabling Chrome to function normally again.  

 

Thank you to the libraries who brought this to our attention and again we apologise for any inconvenience caused. 

 

If you have any questions or concerns, please contact our Support Team at [log in to unmask]



Best Regards, Aine



-- 

Áine Rice, 

Sales Director, ProQuest Books, EMEA LA

Phone: +44 1223 271 488

Mob: +353 87 266 8466



    On 15/02/2017, 16:17, "Rice, Aine" <[log in to unmask]> wrote:

    

        Dear colleagues, 

        

        We’ve seen from your messages below and heard directly from some libraries that their MyiLibrary connection via Google Chrome was displaying a “security warning” message to users. We have identified the problem and are working to correct it, and expect Chrome to function normally again soon.  

         

        ProQuest strives to provide seamless, reliable experiences for both librarians and users. While workarounds have been provided, any inconvenience or disruption falls short of the standards we set for ourselves and we sincerely apologise.  Should you need assistance or have any further questions please do not hesitate to contact our Customer Support team at [log in to unmask]

         

        We appreciate your patience and will communicate here when the problem has been fully resolved.

        

        -- 

        Áine Rice, 

        Sales Director, ProQuest Books, EMEA LA

        Phone: +44 1223 271 488

        Mob: +353 87 266 8466

        

        

        On 13/02/2017, 14:13, "An informal open list set up by UKSG - Connecting the Information Community on behalf of Fiona Tinto" <[log in to unmask] on behalf of [log in to unmask]> wrote:

        

            [External Email]

            

            FYI

            

            When we reported the MyiLibrary / Shibboleth / Chrome security error problem to ProQuest, they initially gave us same response as Hannah at University of Surrey received -  that "There are no plans to upgrade the MyiLibrary platform to stop the message appearing as the plan is to migrate MIL customers to Ebook Central."

            

            I assume a lot of people have expressed displeasure at this - in the latest reply we have received from ProQuest, they have now advised "The Chrome issue has been raised as a high priority therefore, management and MiL IT developers are urgently looking at having the issue resolved. As soon as details are provided we will feed these out to customers affected."

            

            Fiona

            

            

            Fiona Tinto

            E-Resources Librarian

            University of Strathclyde Library

            

            Email: [log in to unmask]

            Tel: 0141 548 4459

            

            

            

            

            

            -----Original Message-----

            From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Beton, Helen

            Sent: 10 February 2017 12:43

            To: [log in to unmask]

            Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome

            

            Hi,

            

            A colleague has mentioned that she is also experiencing the same error message in Dawsonera when using Chrome.  Has anyone else experienced this?

            

            Thanks.

            

            Helen

            

            Helen Beton

            Resources Information Specialist

            Information Services

            Cranfield University, Cranfield, Bedfordshire MK43 0AL

            E: [log in to unmask]

            T: +44 (0) 1234 750111 x3714

            W: www.cranfield.ac.uk

            

            

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            -----Original Message-----

            From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Hannah Wise

            Sent: 09 February 2017 15:29

            To: [log in to unmask]

            Subject: Re: [lis-e-resources] MyIlibrary books not working in Chrome

            

            Hello all,

            

            Yesterday all our MyIlibrary ebooks started displaying a security error message when accessed on Chrome.

            

            “Your connection is not private. Attackers might be trying to steal your information from shib.ingramdigital.com (for example, passwords, messages or credit cards), NET:ERR_CERT_WEAK_SIGNATURE_ALGORITHIM”

            

            According to Proquest, this is due to some authentication changes Google made recently that means if a site doesn’t have certain certificates, it throws up this warning. You can get round it by clicking Advanced and continue but obviously this is less than ideal as a lot of readers get stuck at the slightly scary looking warning page.

            

            Proquest say they will not be making any further changes to their certificates as they are upgrading to a new platform (Ebook Central). However this leaves a large portion of our ebooks not working correctly on one of the most popular browsers. We also use this browser to order, quality check and other ebook related tasks.

            

            Having had bad experiences when Proquest migrated the EBL and Ebrary books to the Ebook Central platform, we are not eager to rush them to make this step. Neither are we particularly pleased at having all the ebooks we bought through them, not work on one browser.

            

            Has anyone else experienced this? If so, have you found any solutions or received any compensation?

            

            Many thanks,

            

            Hannah

            

            Hannah Wise

            

            E-Resources Support Team

            Library and Learning Support Services

            University of Surrey

            [log in to unmask]<mailto:[log in to unmask]>

            01483 683890

            

            

            

            

            

            

            lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG

            

            lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter:  https://twitter.com/UKSG

            

            lis-e-resources is a UKSG list - http://www.uksg.org

            UKSG groups also available on Facebook and LinkedIn

            Follow us on Twitter:  https://twitter.com/UKSG

            

        

        

    

    





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