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TB-SUPPORT  September 2016

TB-SUPPORT September 2016

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Subject:

Tickets for the 13th of September

From:

Matt Doidge <[log in to unmask]>

Reply-To:

Testbed Support for GridPP member institutes <[log in to unmask]>

Date:

Mon, 12 Sep 2016 16:51:27 +0100

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (171 lines)

Hello,
After a bit of a break I think we're all invigorated enough to take a 
look at all the UK tickets. Hopefully we won't all need to book some 
more leave from all the excitement!

36 Open UK tickets (hang on, it was only 33 a moment ago). Site-by-site...

SUSSEX
I'm just going to skim the Sussex tickets, I'll contact Jeremy M about 
these again offline.

https://ggus.eu/?mode=ticket_info&ticket_id=122772 (On Hold) - Atlas 
webdav/xroot ticket.
https://ggus.eu/?mode=ticket_info&ticket_id=123230 (In progress) - Atlas 
transfer failures, was partially fixed as of 15/8.
https://ggus.eu/?mode=ticket_info&ticket_id=123740 (Assigned) - Recent 
low availability ticket.
https://ggus.eu/?mode=ticket_info&ticket_id=123733 (Assigned) - Ops 
SRM-LS test failures.
https://ggus.eu/?mode=ticket_info&ticket_id=122614 (In progress) - 
Technically a ticket to the NGI concerning the Sussex status, not a 
Sussex ticket.

RALPP
https://ggus.eu/?mode=ticket_info&ticket_id=123859 (12/9)
CMS noticed that the Phedex agents appear to be down at RALPP. Fresh 
this afternoon. Assigned (12/9)

https://ggus.eu/?mode=ticket_info&ticket_id=123858 (12/9)
A duplicate of above, I believe because you run 2 Phedex boxes? Assigned 
(12/9)

https://ggus.eu/?mode=ticket_info&ticket_id=123804 (9/9)
Low availability ticket, Chris provided an explanation and notes that 
there have been no tests since - possibly related to the problems 
noticed in this morning's EGI broadcast. In progress (9/9)

OXFORD
https://ggus.eu/?mode=ticket_info&ticket_id=121924 (2/6)
A ticket from Duncan concerning a drop in perfsonar throughput rates at 
Oxford. Currently on hold - any ideas perhaps when you'll get round to 
looking at this? On hold (10/8)

BRISTOL
https://ggus.eu/?mode=ticket_info&ticket_id=123860 (12/9)
Another fresh "Phedex is down" ticket from CMS. Assigned (12/9)

BIRMINGHAM
https://ggus.eu/?mode=ticket_info&ticket_id=122771 (11/7)
Atlas ticket requesting xroot and webdav endpoints. The submitter 
requests an update. In progress (12/9)

GLASGOW
https://ggus.eu/?mode=ticket_info&ticket_id=120351 (22/3)
Enabling LSST at Glasgow. Any news, or plans for having any news 
soonish? On hold (19/7)

https://ggus.eu/?mode=ticket_info&ticket_id=122378 (28/6)
No perfsonar results for Glasgow, the server appeared borked so David 
took it down. Is it soon due to rise from the ashes soonish? On hold (28/6)

EDINBURGH
https://ggus.eu/?mode=ticket_info&ticket_id=123732 (5/9)
Nagios ticket for ce6 and ce7, which I believe are defunct CEs? Marcus 
has put the ticket on hold until Andy is back. On hold (5/9)

https://ggus.eu/?mode=ticket_info&ticket_id=123164 (28/7)
Another nagios ticket, a glue2.validate one this time. Andy was confused 
about where this was coming from, and I assume the alarm is still 
happening. Perhaps the glue-validator will yield some clues? Waiting for 
reply (29/8)

https://ggus.eu/?mode=ticket_info&ticket_id=122653 (7/7)
The third nagios ticket for ECDF, this one covers the odd saga of the 
ARCHER queue that would ideally be "IN PRODUCTION, NOT MONITORED". 
Waiting for reply (this probably should on hold instead) (5/9)

DURHAM
https://ggus.eu/?mode=ticket_info&ticket_id=123810 (9/9)
LHCB noticed that the arc CEs were producing an incorrect number of 
running/waiting jobs (was this the catalyst for the tb-support thread on 
the same subject?). The ticket could do with acknowledgment, perhaps 
someone in the know could lend Durham a hand. Assigned (9/9)

SHEFFIELD
https://ggus.eu/?mode=ticket_info&ticket_id=123851 (12/9)
APEL-pub ROD ticket. Matt R has rerun the apel publishing scripts by 
hand and is awaiting the results, if this doesn't work we might need to 
ask the apel people how things are looking their end. In progress (12/9)

MANCHESTER
https://ggus.eu/?mode=ticket_info&ticket_id=123813 (10/9)
Atlas deletion errors, probably due to a downed disk server that has 
been brought back up. In progress (12/9)

LANCASTER
https://ggus.eu/?mode=ticket_info&ticket_id=123789 (8/9)
LHCB jobs failing at Lancaster, probably because they're sensitive to 
some problems we had with our NFS server housing home and sandbox areas. 
We've hopefully soothed our problems by upping the number of nfs 
threads,  we're in the wait and see period. In progress (12/9)

UCL
https://ggus.eu/?mode=ticket_info&ticket_id=123734 (5/9)
ROD apel ticket for UCL. Ben is investigating, it looks like some VAC 
boxes are having trouble talking to the network. In progress (7/9)

QMUL
https://ggus.eu/?mode=ticket_info&ticket_id=123400 (15/8)
Low availability ticket for QM, but Daniela notes the alarms appear to 
have cleared so this should be able to be closed. On hold (12/9)

https://ggus.eu/?mode=ticket_info&ticket_id=123451 (18/8)
LHCB had problems with a QM CE, which Dan noticed was fubared and needed 
a reinstall. Should hopefully be back online soon? On hold (18/8)

BRUNEL
Raul solved the two tickets before I could get to them, nicely done. 
Done to 34, no, 33 tickets.

100IT have a ticket - https://ggus.eu/?mode=ticket_info&ticket_id=123753 
(6/9) but you don't have to bring yourselves to look at it.

The TIER 1
https://ggus.eu/?mode=ticket_info&ticket_id=123794 (9/9)
Atlas noticed a lot of analysis job failures, after some prodding it 
turned out that the culprit was one dodgy worker node. Case closed? In 
progress (9/9)

https://ggus.eu/?mode=ticket_info&ticket_id=122827 (12/7)
Sno+ asking for more disk, this has developed into some discussion and 
Alastair has added a few more points. Matt M has expanded on the Sno+ 
needs, and has decided to make more use of Tier 2 space for Sno+, which 
many or may not keep them ticking over until Echo is upon is. In 
progress (24/8)

Oh, I seem to have gained an office wasp. Just a minute...

https://ggus.eu/?mode=ticket_info&ticket_id=120350 (22/3)
Enabling LSST at RAL. "Proper" test jobs are failed, Alessandra has put 
the ticket on hold until the issue can be debugged properly.

https://ggus.eu/?mode=ticket_info&ticket_id=123504 (19/8)
Jon Perkins noticed that the WMSes at RAL didn't seem to be updating 
proxies at Sheffield for some long T2K jobs. A conversation was started 
but seemed to have stalled, it seemed some weird resource matching 
errors were going on. The landscape might have changed in the last 3 
weeks however. In progress (23/8)

https://ggus.eu/?mode=ticket_info&ticket_id=122364 (27/6)
cvmfs support for solidexperiment.org. After some solid progress the 
ticket is on hold waiting for someone VO side to try to roll out some 
experiment software in anger. On hold (24/8)

https://ggus.eu/?mode=ticket_info&ticket_id=117683 (18/11/2015)
Developing glue2 support for Castor. Any update will do?! On hold (5/4)

NGI
https://ggus.eu/?mode=ticket_info&ticket_id=119995 (7/3)
The culling of the uncertified sites. The old Glasgow Pre-production 
service was mentioned too. In progress (23/8)

So long EFDA-JET
https://ggus.eu/?mode=ticket_info&ticket_id=122198 (17/6)
The jet decommissioning ticket. The other related ticket (123291) was 
closed as I wrote this report, so it won't be long until this ticket 
should be closed. Bye Jet! On Hold (1/9)

And that's all the tickets. Cheers all!
Matt

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