You could probably also obtain the article through ILL or pay per view.
These are the usual alternatives when you do not subscribe to a publication, aren't they?
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rey Patricia
Sent: Monday, September 12, 2016 9:35 AM
To: [log in to unmask]
Subject: Re: [lis-e-resources] Helping users to understand journal subscriptions
I'm afraid that, having set out the situation very clearly, preferably in writing, I would encourage him to contact the publishers. What he is asking for is not within your power to grant. He is just trying to bully you into getting what he wants and that is not acceptable.
However, I would point out that the library subscription is for the articles actually published in the years you have paid for, not those that have been digitised after their original publication date.
Give him the email address and telephone number of your contact at the publishers and let him pursue the matter. Just be firm and tell him you can do no more.
As I said earlier:
If he really wants this taken further, I suggest you give him in writing (and send a copy to your manager) the relevant info eg subscription starts 1997 and doesn't include backfiles, that you are willing to obtain items on ILL, that you're rarely asked for articles from before 1997, that the library budget is limited and backfiles cost £xxx so what would he suggest be cut to enable this purchase, etc. Then you say that if he wants to take it further he is welcome to do so but that you can do no more for him at this time. This should take the pressure off you as you've clearly offered normally-acceptable alternatives. If these are not suitable for his particular circumstance, then he's the one who needs to explain why or take it further, not you.
As librarians we want to be helpful but sometimes we just have to say, "Sorry, I can't provide what you want in the way you want." Just be polite but firm.
Regards
Tricia Rey
Library Services Manager
Queen Victoria Hospital
Holtye Road
East Grinstead
West Sussex
RH19 3DZ
01342 414266
Fax: 01342 414005
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 12 September 2016 16:09
To: [log in to unmask]
Subject: Re: [lis-e-resources] Helping users to understand journal subscriptions
And the debate with my academic rumbles on...
I used the excellent advice I got from this list last week to construct what I thought was a measured, sensible response to my academic's demand for another article. Sadly it wasn't enough. His argument is that if you have access to something from, say, 1996 to 2013, you should be able to access absolutely everything that the journal in question has made available during that time. In other words, if an article from 1978 was digitised and made available in 2009, because that falls within our access period, we should therefore have access. If not, he thinks we should be entitled to some sort of rebate (!).
Sigh.
Sarah
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Hay-gibson Naomi (TEES, ESK AND WEAR VALLEYS NHS FOUNDATION TRUST)
Sent: 08 September 2016 16:12
To: [log in to unmask]
Subject: Re: [lis-e-resources] Helping users to understand journal subscriptions
Dear Sarah,
I have always explained - to all patrons - that all journals - unless we have hardcopy - are always rented, and not owned. I try and draw a parallel with Netflix: If I wanted to watch "My neighbour Totoro" but they haven't got that title, I have no access to it via my service agreement. Even if Netflix has the rest of the Studio Ghibli collection, I still have no way to get Netflix to send me 'My Neighbour Totoro". If I want that film, I will have to opt out of renting it from Netflix and will have to look elsewhere to buy it. It's the same with e-books...I have to remind them that they are only renting a digital copy, and that in reality you never pay for owning an ebook (in general!) you're just paying to rent the title for as long as the publishers want to offer it. They can, and will take it back if they want (Like the 2009 issue of the Kindle version of Orwell's 1984). Many patrons assume that journals are just like copies of newspapers and that digital holdings are as rightfully yours as a paper version.
I also use the rental analogy to explain the missing years in our collections. If you stop paying the rental for a service, it gets turned off. You no longer have access to it. If you want to get access to it again, you'll have to pay for it...
In terms of how we've been given access to back archives - this has always vastly varied with every journal, never mind publisher. I always work on the premise that anything before 1995 will probably not be easily accessed digitally. I make sure people are informed of this when they try and order a copy of an item we are unlikely to hold, and I've found that the understanding of 'Before PDF and After PDF' is quite easily shown.
With regards,
Naomi Hay-Gibson
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 08 September 2016 09:10
To: [log in to unmask]
Subject: [lis-e-resources] Helping users to understand journal subscriptions
Hi all,
I have a feeling this may be beyond the remit of this list, but I have a Thursday conundrum.
I am in the midst of a very frustrating dialogue with an academic who is desperately unhappy that he is unable to access an article from the early 1980s from a journal we only have access to from 1997. We've never had a subscription to that particular journal and due the nature of this institution backfile purchase isn't a priority. He wants it taken further; he's outraged we can't access something we had a 'subscription' to etc. etc. Needless to say I've tried to explain how it all works - again - but I've a feeling this argument won't go away.
Following a stint in a darkened room, I am wondering how much of the process of journals subscriptions/licenses/post-cancellation access/backfile issues/authorised user access/print only provision on older articles etc. etc. etc. you divulge to your users. It's something we do on a relatively basic level with heads of schools, but it isn't cascaded to other academics and on some levels I'm not sure that it particularly should.
Any words of wisdom would be greatly appreciated!
Thanks.
Best wishes,
Sarah
lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
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lis-e-resources is a UKSG list - http://www.uksg.org UKSG groups also available on Facebook and LinkedIn Follow us on Twitter: https://twitter.com/UKSG
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