Hi Sarah,
While it is a good thing that there is a trend among publishers to offer back files to single titles now, given the state of our budgets it is still highly unlikely that we can meet an individual's demands beyond offering a document delivery service.
Rather than expressing his outrage, he should make a business case to the powers that be. Transparency is best. Tell him you will add it to the wish list. Then tell him how long that list is. If he is still unhappy, he should have a chat with his school's budget holder/academic liaison librarian (is it you?), or the school's designated Library rep. or the Head of School.
Kind regards,
Dom Benson
E-resources Librarian, Library, Information Services
Brunel University London | T +44(0)1895 266143
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Taylor, Sarah
Sent: 08 September 2016 09:10
To: [log in to unmask]
Subject: [lis-e-resources] Helping users to understand journal subscriptions
Hi all,
I have a feeling this may be beyond the remit of this list, but I have a Thursday conundrum.
I am in the midst of a very frustrating dialogue with an academic who is desperately unhappy that he is unable to access an article from the early 1980s from a journal we only have access to from 1997. We've never had a subscription to that particular journal and due the nature of this institution backfile purchase isn't a priority. He wants it taken further; he's outraged we can't access something we had a 'subscription' to etc. etc. Needless to say I've tried to explain how it all works - again - but I've a feeling this argument won't go away.
Following a stint in a darkened room, I am wondering how much of the process of journals subscriptions/licenses/post-cancellation access/backfile issues/authorised user access/print only provision on older articles etc. etc. etc. you divulge to your users. It's something we do on a relatively basic level with heads of schools, but it isn't cascaded to other academics and on some levels I'm not sure that it particularly should.
Any words of wisdom would be greatly appreciated!
Thanks.
Best wishes,
Sarah
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lis-e-resources is a UKSG list - http://www.uksg.org
UKSG groups also available on Facebook and LinkedIn
Follow us on Twitter: https://twitter.com/UKSG
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