Hi Rebecca,
Using the Turnitin Basic Plugin v2.6.6 we had an issue whereby if instructors attached files via the page that belongs to the Turnitin building block (which provides links to GradeMark) the file links were not accessible to students and just showed the session variable code. e.g. @@course_id@@ type stuff. When instructors uploaded via the Grade Center feedback page, they could no longer access the links due to permission issues (although it was fine for students).
Upgrading to v2.6.8 fixed these issues for us although if you are on v2.6.6 then I would go straight to 2.6.10 as 2.6.8 has its own set of demons!
Hope that helps,
Tim
-----Original Message-----
From: Blackboard/Courseinfo userslist [mailto:[log in to unmask]] On Behalf Of Rebecca Gill - Newcastle University
Sent: 22 April 2016 12:07
To: [log in to unmask]
Subject: Issue with feedback files attached via Quick Comment feature in grade centre
Hi everyone, a Friday conundrum for you... has anyone seen this issue before?
One of our instructor has created .pdf and .docx files with feedback for students on Turnitin submissions. To upload the files to the grade centre he used the Quick Comment option, opened the Text Editor and used the Insert File option under Feedback to Learner.
This produces an error both from an Instructor perspective and for a student. When an instructor opens the student's Attempt via the grade centre, the file is not visible as an attachment in the Feedback to user section, and the comment text box just displays a string of embed code. The file cannot be opened by copying this into a browser, and the file is not found in the Files area of the course either. When a student goes to My Grades and clicks on the name of the Turnitin assignment, they can see that a feedback file is attached, but when they click to download it a File Not Found error is generated.
It is possible for the instructor to access the file if they reopen Quick Comment, and for the student to open the file if they click on the speech bubble icon in My Grades.
The work around is obviously for the instructor to upload the file via Feedback to User in the Attempt instead, but this doesn't resolve the issue for anyone who isn't aware of that. I've submitted a ticket to Blackboard, but their response is that it's an issue with Turnitin's building block. From my perspective it appears to be a grade centre issue since nothing's actually going into the Turnitin interface. That said, I've done some other testing and the Quick Comment function only seems to be available on grade centre columns that are for Turnitin assignments. Has anyone else come across this, and what advice do you give to colleagues? Are there other assessment types that I've missed in testing, where the grade centre column includes the Quick Comment function?
Thanks in advance for any input
Dr Rebecca Gill
Development Officer
Learning and Teaching Development Service Newcastle University
Email: [log in to unmask]
Direct Dial: 0191 208 5558
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