My advice would be
Keep it simple and quick to complete
Emulate star ratings like you see on Amazon, EBay, etc.+ optional comment box
Strike while the iron's hot - at the point of delivery
All the best,
Penny Bailey BA, Dip. Lib, MCLIP, MIoD, FRSA
Managing Director
Bailey Solutions Ltd
Tel: +44 (0)1273 773788
Email: [log in to unmask]
Web: www.baileysolutions.co.uk
Web: www.knowallenquire.com
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-----Original Message-----
From: UK medical/ health care library community / information workers [mailto:[log in to unmask]] On Behalf Of Sam Piker
Sent: 18 February 2016 10:05
To: [log in to unmask]
Subject: Gathering positive feedback from users
Dear colleagues,
I am putting together a short form to gather positive feedback/testimonials for our service, something to generate concise, quotable statements from people after those librarian-to-the-rescue moments.
An internet trawl has turned up a few good ideas; I am thinking of using just three or four open questions to help people express how our service impacted them. Do any of you have a standardised email or form that you would be willing to share, or any other successful approach?
Best wishes,
Sam Piker
Assistant Librarian
Trust Library
Education Centre
The Hillingdon Hospitals NHS Foundation Trust Pield Heath Road Uxbridge Middx UB8 3NN
Tel: 01895 279250 (internal ext: 3250)
Fax: 01895 234150
Email: [log in to unmask]
Web: http://www.thh.nhs.uk/services/library/index.php
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