Hi Kimberley and Vicki

We did raise this issue with EBSCO at the JIBS Enhancement Group meeting in
December. It's obviously a really tricky one to get to the bottom of,
because it's hard to replicate and is intermittent and/or only affects some
users. I'll ask them to post an update to this list.

Best wishes

Sarah


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Sarah Thompson
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On 26 January 2016 at 08:52, MCGARVEY Vicki <[log in to unmask]>
wrote:

> Hi Kimberley
>
> You may have seem my previous posts on this, as we also have had some
> problems, one which Ebsco did sort another we were not so lucky. What we
> decided to do was go back to Ezproxy and the method where individuals
> created their own accounts, this appeared to be less troublesome than
> Shibboleth for us. I am seeing our new account manager in a few weeks I
> will also discuss the issue with him. I also asked JIBS to raise this at
> their Ebsco meeting but have not received any feedback on this.
>
> Regards
>
> Vicki
>
>
>
> _______________________________________________________________________________
> Vicki McGarvey, BA (Hons) PGDipILS MEd MCLIP CMALT SFHEA
> Learning and Information Services Manager
> Information Services, Staffordshire University
> D140A, Thompson Library, College Road, Stoke-on-Trent
> t. 01782 294560 e. [log in to unmask]
>
>
> -----Original Message-----
> From: An informal open list set up by UKSG - Connecting the Information
> Community [mailto:[log in to unmask]] On Behalf Of Bryce,
> Kimberly
> Sent: 25 January 2016 16:54
> To: [log in to unmask]
> Subject: [lis-e-resources] Problems with MyEBSCOhost personal accounts
>
> Hi All,
>
> Over the past year our users have been experiencing various issues with
> their MyEBSCOhost accounts (missing saved searches, unable to edit
> searches, etc). These issues are always specific to a single user and
> therefore we have issues when the EBSCO support team try to replicate the
> problem. We use Shibboleth to authenticate for personal accounts and this
> makes it very difficult for us to work with the EBSCO support team as they
> maintain that sharing the users log in details is the only way for them to
> investigate. Obviously our IT policies forbid the sharing of these details
> so we are unable to do this. We have had some success in the past using the
> share folder function, however this is not always an option depending on
> the issue.
>
> I am wondering if anyone else has encountered a similar problem and, if
> so, how they worked around this issue?
>
> Best wishes,
> Kimberly
>
>
> Kimberly Bryce
> Resource Librarian - Serials | The Library
>
> T: +44 (0)141 331 8303 | E: [log in to unmask] Glasgow Caledonian
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