I am after some help in this area prompted in part by the Goddard Inquiry.
Does anyone have an ‘organisational memory’ system where by the organisation tracks the high profile incidents in which the organisation is involved. For example, a death in care, a major fire, an accident with injuries, a data breach leading to a fine. These may include cases where the regulator was involved or it may just be local incidents that were/are contentious that needs to be "remembered". The main concern is to learn from the incident as well as know where the documents are located and who to talk to about.
In some ways this is like an after action report to an incident (identified by an agreed criteria). However, in the first instance it is setting up the system and scouring the past before capture future incidents that fit the criteria. The incidents would only be captured after they are closed since some may stretch over several years, especially if they go to court.
I wondered if anyone else has done this and, if so, would be willing to share information on how it is done, how/where it is kept, what is included.
Information and Records Manager
Durham County Council
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