We use Teamviewer (Version 9) at  https://www.teamviewer.com  to manage all remote machines including the in-gallery ones.

Advantages
- one time cost 
- Works across the board (OSX/Windows/Linux) and login via webpage
- access via mobile devices (pricey app though) 
- File transfers and allows logon from basic screen
- Own branding
- a lot more (reporting,status,non-admin executables)

Disadvantages
- New releases are frequent. too frequent - and prompting you to upgrade at a fee. That could be a business model though all versions are available on their website. 

- Rather pricey if your support team is large.

- I am struggling to think what else to add. 

We also use Logmein  Pro subscription for Project Based remote access who then can pay their share of a year or two's remote services without worrying about crossovers .

Apple Remote Desktop and Windows RDP is great for same network local links but not scalable unless you have investment in larger secure frameworks to connect inbound .


hope this helps


--

anjanesh babu
Systems Architect OUMC Ticketing Project
ICT Support Officer (Networks)
The Ashmolean Museum ,University of Oxford
Beaumont Street
Oxford  OX1 2PH

Office 01865278185

[log in to unmask]



________________________________________
From: Museums Computer Group [[log in to unmask]] on behalf of Graham Walden [[log in to unmask]]
Sent: 09 November 2015 17:45
To: [log in to unmask]
Subject: Re: P.C Remote access System

On a commercial basis we use logmein central  to manage our clients machines mac and pc. Another option is to use avg cloudcare. This gives you antivirus, basic machine info and remote acces in one dashboard.

There are lots of options depending if you just want remote access and a bit of info or if you want automated reporting and pushing out updates.

I like logmein as i can access machines easily on desktop, laptop or my iphone. The extra login authentication is good to if you want security

G

> On 9 Nov 2015, at 16:41, Jeremy Ottevanger <[log in to unmask]> wrote:
>
> Hi Catherine,
>
> I'm no expert in this stuff, but if Altiris is too complex and you're using ARD for your Macs, will not Windows Remote Desktop suffice? Or something like LogMeIn where you aren't on the same network/VPN. We used LogMeIn for a load of Windows tablets we used in the galleries and it was fine for our (limited) needs, but I guess it comes down to what you actually need to do and how exactly Altiris doesn't meet those needs.
>
> All the best,
>
> Jeremy
>
>
> Jeremy Ottevanger
> Technical Web Manager
> Imperial War Museum
> Lambeth Road
> London SE1 6HZ
>
>
> -----Original Message-----
> From: Museums Computer Group [mailto:[log in to unmask]] On Behalf Of Jones Catherine
> Sent: 09 November 2015 16:33
> To: [log in to unmask]
> Subject: [MCG] P.C Remote access System
>
> Hi All ,
>       We have a mix of P.Cs and Mac Minis running our on gallery interactives.  We monitor and manage the Mac Minis using the Apple Remote Desktop (ARD) system and that meets our needs.  For the P.Cs we have been using  Altiris by Symantec we have found this to be not a reliable solution, overcomplicated  doesn't meet our needs.
> I would be interested to find out what systems other museums have used and which ones you would recommend and which to  avoid.
>
> Best Regards
>
>
> Catherine Jones
> New Media Engineer
> Science Museum
> t: +44 (0)20 7942 4798
> www.sciencemuseum.org.uk<http://www.sciencemuseum.org.uk>
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