Hi Everyone
We have not had one recently and the issues that users were experiencing a couple of Thursdays ago appear to have cleared up. I will keep a watchful eye with assessments looming I think our resources will get busy in the next week or so.
Regards
Vicki
___________________________________________________
Vicki McGarvey, BA(Hons) DipILS MEd MCLIP CMALT SFHEA
Learning and Information Services Manager
Information Services, Staffordshire University
D140A, Thompson Library, College Road, Stoke-on-Trent
t. 01782 294560 e. [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of WOODWARD, Anna
Sent: 24 November 2015 12:48
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
Hi all,
It's been happening to us, too - we've had three instances reported to us by students so far (although there may be more that I'm not aware of). The first was last Thursday.
Best wishes,
Anna
Anna Woodward
Principal Library Adviser (Licences & Subscriptions) Park Library University of Gloucestershire The Park Cheltenham Gloucestershire
GL50 2RH
Tel: 01242 714249
Email: [log in to unmask]
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of Rachel Oldridge
Sent: 24 November 2015 12:28
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
I've only had one report of it so far.
Rachel Oldridge
Digital Resource Manager
University of Bedfordshire
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of James Kay
Sent: 24 November 2015 12:09
To: [log in to unmask]
Subject: Re: [lis-e-resources] Ebsco Problems
Hello Vicky (and all),
Many thanks for this information, it is very useful. Unfortunately we are still seeing the "Application Level Exception" message and, like other institutions, have found it a challenge to replicate it on our systems.
We have logged this with EBSCO (as Vicky has recommended). Could I ask if other institutions are still reporting an occurrence of this issue? And if so, how regularly is this occurring?
With thanks
James
-----Original Message-----
From: An informal open list set up by UKSG - Connecting the Information Community [mailto:[log in to unmask]] On Behalf Of MCGARVEY Vicki
Sent: 11 November 2015 13:58
To: [log in to unmask]
Subject: [lis-e-resources] Ebsco Problems
Hi
We have reported this to Ebsco I would recommend others to do likewise you have not already done so. We have also found it challenging replicating the problem.
Ebsco have said that the "Application Level Exception" Error can be caused by a number of things happening behind the scenes and have requested specifics about the error in particular the source code of the error page. To gather the source code, when we see the "Application Level Exception" error, they have sent the a links to instructions on how to do this.
http://www.wikihow.com/View-Source-Code
(Right click on the error and click on "View Source Code") Once the code is visible, copy all the code to a text document and send the file by reply e-mail.
Regards
Vicki
_______________________________________________________________________________
Vicki McGarvey, BA (Hons) PGDipILS MEd MCLIP CMALT SFHEA Learning and Information Services Manager Information Services, Staffordshire University D140A, Thompson Library, College Road, Stoke-on-Trent t. 01782 294560 e. [log in to unmask]<mailto:[log in to unmask]>
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