I would welcome some advice or examples of your experience.
My organisation is considering introducing telephone call recording for all calls - including those between internal staff, and if staff make external calls (i.e. to family, friends, work contacts). We are in the process of completing a PIA on this.
I wondered what experience others have had of this working in their organisations? Have staff complained about it being an infringement of their privacy? Is that a valid reason if using work owned technology? I also envisage that staff will need to tell the person they are calling at the outset that their call is being recorded (we will have a recorded message for incoming calls). How is this enforced or monitored, and how did staff find doing this?
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