I work at the QE Hospital medical library in Birmingham and we are trying to look at ways for students/staff to pay online.
Does anybody have a successful online payment for fines etc. within an NHS library?
Or equally within other libraries, what payment systems work well for you?
Currently users only have the option to come in to the counter or self service machine and pay by cash or cheque, or they can pay over the phone by card through our finance team but this can have a delay and means they have to read out card details over the phone which some aren't comfortable doing. We've had a lot of feedback about how online payment would be useful, particularly for students who have gone home for the summer or rotating doctors.