Dear colleagues,
The Scottish Academic Libraries Co-operative Training Group are delighted to offer the following course, in collaboration with JISC:
Course: Customer Journey Mapping Workshop
Trainer: Ruth Drysdale, JISC
Date and time: Wednesday 26th August 2015, 10am-5pm
Cost: £25 for SALCTG member institutions
£40 for non-members
Location: Andersonian Library
Curran Building
University of Strathclyde, Glasgow
Synopsis: Ruth will deliver a workshop that will support libraries to identify and map their student types and their lifecycle within the context of a learning environment.
The workshop aims to give departments the prerequisite tools to better identify, understand and develop their services in line with their diverse student populations.
Booking and further information through Eventbrite at: https://www.eventbrite.co.uk/e/salctg-customer-journey-mapping-workshop-tickets-17861220391
Book quickly - this is excellent value for what will be a very informative course!
Kind regards,
Erika
Erika Jagielko
Enquiry Services Manager & SALCTG Secretary
Library
Hillhead Street
University of Glasgow
Glasgow
G12 8QE
Tel: +44 (0)141-330-6752 (direct line)
Email: [log in to unmask]
www.glasgow.ac.uk/services/library
m.lib.gla.ac.uk
The University of Glasgow, Charity no. SC004401 A world Top 100 University.
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